AI Solutions Specalist

About the Role

Key Responsibilities

• Deploy & Troubleshoot: Take full responsibility for guiding customers through the setup, configuration, and rollout of Physical AI. You will relentlessly solve complex, multi-layered technical issues that arise in unpredictable real-world environments.
• Drive Success & Upsell: Deeply understand customer business goals to suggest the best AI products for their needs, promoting product value and seamlessly upselling services based on a stellar user experience.
• Champion the Brand: Cultivate an energetic fan base around our physical AI products, identifying and partnering with power users to act as vocal brand ambassadors.
• Educate & Enable: Act as the internal subject matter expert, creating engaging training courses and educational materials to upskill our department on physical AI models and deployment strategies.
• Optimize the Experience: Review customer feedback and technical roadblocks through a design-thinking lens, proactively improving deployment processes and enhancing all Customer Success initiatives.

Ideal Background & Qualifications

• Education: Bachelor’s of Science Degree. (e.g., Industrial Design, Human-Computer Interaction, Mathematical sciences ) or equivalent practical experience.
• Experience: 3+ years in Technical Consulting, Implementation, or Customer Success—preferably working with physical AI, robotics, IoT, or smart hardware.
• The "AI-Native" Mindset: You have a deep curiosity and a relentless willingness to learn. You are highly responsible, comfortable navigating ambiguity, and not afraid to tackle "the unknown" when deploying novel technologies.
• Problem-Solving: Proven ability to break down and solve highly complex problems where hardware, software, and human behavior intersect.
• Exceptional Communication: You can effortlessly translate complex technical concepts into clear, simple language for both non-technical end-users and enterprise executives.

What We Offer

• Competitive base salary + performance/upsell bonuses.
• Comprehensive health, dental, and vision benefits.
• Flexible PTO, and annual team offsite & travel
• The chance to be at the forefront of the Physical AI revolution, shaping how humans interact with intelligent systems.