Administrative Support Associate II

Administrative Support Associate II

Salary

$40,101.00 - $64,162.00 Annually

Location

Gwinnett County, GA

Job Type

Full-Time Merit

Job Number

26-03977

Department

Department of Transportation

Opening Date

08/07/2026

Closing Date

8/14/2026 11:59 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Class Summary

Job Description

This position will serve as the Departments receptionist and report to the Office and Administrative Services Section in the Finance and Performance Management Division. The incumbent is responsible for handling daily administrative duties for the department, including providing customer service and information to internal and external customers daily, and assisting with entering, dispatching and updating service requests via the Customer Relationship Management (CRM) module in SAP. This position will also perform basic office duties, such as copying, filing, faxing, typing standard documents; preparing, sorting, and distributing mail; and entering data into various department reporting systems.

Essential Duties

• Provide comprehensive administrative support to departmental staff, ensuring efficient day-to-day office operations.
• Maintain and coordinate department and employee schedules, meetings, appointments, and calendars.
• Organize meetings by preparing agendas, scheduling participants, and coordinating meeting logistics.
• Arrange travel accommodations and related logistics for staff as needed.
• Draft, edit, and prepare newsletters, brochures, correspondence, and other departmental communications.
• Research information and compile data to support departmental projects, reports, and initiatives.
• Perform calculations, generate totals, and assist with the preparation of routine reports and summaries.
• Review, research, enter, and maintain information within departmental reporting systems to ensure accuracy and completeness.
• Maintain, update, and verify the accuracy of departmental records, documents, files, and accounts.
• Provide customer service by assisting with incoming calls, responding to inquiries, and supporting the departments main phone line as needed.

Public Speaking Duties

• Communicating and engaging with staff, citizens, leadership, and elected officials.

Other Job Requirements/Information

• This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.

Grade

The grade for this position is B211. Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• High School Diploma or G.E.D. AND
• Two years of administrative support or related office experience
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

Preferred Qualifications in addition to the above minimum qualifications

• Three years of experience working in a public works setting supporting administrative and financial tasks

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.

Additional Information

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.

World-class community

More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta's Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.

Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees' benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!

Health

• Medical plans for active and retired employees
• Dental and vision plans
• Prescription drug plan

Wellness

• Onsite Employee Wellness Center
• 24/7 Employee Assistance Program (EAP)
• Immunizations
• Wellness education and incentive programs
• Annual wellness fair

Family and Career

• Training and professional development opportunities
• Family planning benefits
• Four weeks of paid parental leave

Time

• Annual/Sick Leave
• 12 paid holidays per calendar year
• 1 paid floating holiday per calendar year

Money

• Flexible spending accounts for medical and dependent care
• Health Reimbursement Arrangement (HRA) available
• Health Savings Account (HSA) available
• Retirement and Savings Plans
• 401(a) Defined Contribution
• 457 (b) Deferred Compensation
• Longevity pay
• Tuition reimbursement
• Financial education programs

Protection

• Basic, optional, and dependent life insurance
• Short-term and long-term disability
• Critical illness and accident insurance
• Hospital indemnity insurance
• Identity theft protection

To learn more about the Benefits offered at Gwinnett County, click here.

01

How many years of administrative support or related office experience do you have?

• none
• less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 or more years

02

If you have administrative support or related office experience, please list details of that experience. If none, please write N/A in the answer box.

03

Do you have experience using the programs within Microsoft Office?

• Yes
• No

04

If you have experience using the programs within Microsoft Office, please give details as to what programs you have utilized, what is your proficiency level with each, as well as the types of work / projects you have completed using each. If No, please write N/A in the answer box.

05

Do you have experience operating a multi-line phone in an office setting?

• Yes
• No

06

If yes, please detail your experience. If no, please type N/A in the answer box.

07

Do you have experience in conducting research and gathering information?

• Yes
• No

08

If yes, please detail your experience. If no, please type N/A in the answer box.

09

Do you have experience working in a public works environment?

• Yes
• No

10

If yes, please provide details of your experience. If no, please type N/A in the answer box.

11

Do you have any specialized or technical training in SAP-CRM or a related system?

• Yes
• No

12

If yes, please specify your knowledge and level of experience with the system. If no, please type N/A in the answer box.

13

Do you speak any language(s) in addition to English?

• Yes
• No

14

If you do speak any languages other than English, please list the names of those languages and your fluency in each. If you do not speak any language other than English, please write N/A in the answer box.

Required Question

Employer Gwinnett County

Address 75 Langley Drive

Lawrenceville, Georgia, 30046

Phone 770.822.7915

770.822.7923

Website http://www.gwinnettcountyjobs.com