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Description
The Administrative Coordinator I will coordinate and perform a diverse set of support tasks, focusing on a high level of customer service with both internal and external customers.
Duties/Responsibilities:
- Answers incoming phone calls, providing exceptional customer service targeting one call resolution.
- Welcomes and assists customers, visitors and vendors.
- Retrieves information as requested from operating system, email, and company ticketing system.
- Responds to and resolves administrative inquiries and questions from employees, internal departments and customers.
- Reviews and communicates with customers on outstanding balances in effort to collect monies.
- Communicates with Administrative Supervisor and other Management any concerns or issues.
- Request and apply payments to customer accounts in real time.
- Performs other duties as assigned.
Requirements
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Basic understanding of clerical procedures and systems such as recordkeeping and filing.
- Ability to work independently.
Education and Experience:
- Associate's degree preferred.
- Bachelor's degree a plus.
- Three to five years of experience in an administrative role.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.