Administrative Coordinator

This role supports key operational functions including provider scheduling coordination, credentialing follow-up, Revenue Cycle Management (RCM) communication, on-call support workflows, coverage tracking, and general administrative activities that ensure smooth daily operations. HealthDrive delivers on-site healthcare services to residents of long-term care facilities, offering a comprehensive suite of specialties including primary care, behavioral health, dentistry, optometry, podiatry, and audiology.

Overview:

Job Summary
This role supports key operational functions including provider scheduling coordination, credentialing follow-up, Revenue Cycle Management (RCM) communication, on-call support workflows, coverage tracking, and general administrative activities that ensure smooth daily operations. The Coordinator plays a critical role in maintaining organized internal systems, ensuring timely completion of operational tasks, and supporting providers and leadership through reliable communication and follow-through.

Location: Remote

Travel: None

Compensation: $19.00 - $21.00/hourly 

About HealthDrive
Do meaningful work, practice with flexibility, and make a difference in the lives of underserved adults who need it most. HealthDrive delivers on-site healthcare services to residents of long-term care facilities, offering a comprehensive suite of specialties including primary care, behavioral health, dentistry, optometry, podiatry, and audiology.

Work Environment
Fully remote work environment.
Standard business hours with occasional flexibility to support operational needs.
Frequent virtual communication with providers and internal teams.

Responsibilities:

Scheduling & Provider Coverage Support
Assist with gathering, updating, and maintaining provider schedules across assigned states. Track provider availability, including vacation, PTO, and on-call coverage needs. Maintain centralized coverage calendars ensuring accuracy and timeliness. Support Operations leadership with scheduling-related documentation and coordination.

Credentialing & Onboarding Administrative Support
Track credentialing progress and follow up on missing items, expirations, or required updates. Maintain organized digital credentialing files including licenses and malpractice certificates. Assist with onboarding logistics for new providers by distributing documents, collecting forms, and coordinating with internal teams.

RCM & Documentation Support
Assist RCM teams with tracking missing documentation, unsigned notes, and provider follow-ups. Communicate reminders to providers and escalate issues as needed. Maintain logs tracking documentation issues and resolution status.

On-Call Administrative Coordination 
Support administrative components of on-call scheduling and communication workflows. Update on-call rosters and maintain weekly and monthly logs. Track provider participation and follow up on after-hours requests.

Operational Infrastructure Support
Maintain updated internal lists, directories, and provider rosters. Support administrative tasks related to facility lists, contact directories, and service area documentation. Assist with meeting agendas, notes, materials, and follow-up summaries for Operational Leadership. Provide administrative support for residency program activities when applicable.

Cross-Department Coordination
Collaborate with Operations, Education, Clinical Operations, Quality, and RCM teams to support efficient task completion. Serve as an administrative resource for providers needing assistance with workflows, documentation, or general inquiries. Maintain clear communication loops and ensure timely follow-through on assigned tasks.

Qualifications:

Skills & Specifications
Strong organizational and multitasking abilities with high attention to detail. Excellent written and verbal communication skills. Ability to track multiple workflows and follow tasks through to completion. Comfort with data entry, spreadsheets, and document management. Proficiency with Microsoft Office Suite. Ability to work independently in a remote environment while collaborating with cross-functional teams. This position is well suited for a detail-oriented individual seeking growth within healthcare administration and operations.

Education & Qualifications
High school diploma required.
Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred.
1–3 years of administrative or operations support experience.
Healthcare operations experience strongly preferred.

Physical Requirements
Prolonged periods of sitting and working at a computer.
Ability to use standard office equipment including a computer, phone, and video conferencing tools.
Visual acuity sufficient to review electronic documents and data accurately.