Administrative Coordinator 4 (WAE)

Administrative Coordinator 4 (WAE)

Salary

$2,732.00 - $4,682.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

221995

Department

LA St Bd-Contractors Licensing

Opening Date

06/05/2026

Closing Date

6/15/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

The mission of the LSLBC is to protect the health, safety, and general welfare of the public dealing with those engaged in the contracting vocation; to afford such persons an effective and practical protection against the unlawful and fraudulent acts of contractors with whom they contract; and to maintain the integrity of the construction industry. Further, the Board shall monitor construction projects to ensure compliance with the licensure requirements of the statutes.

About this position

The Administrative Coordinator 4 is a part-time, wages as earned (WAE) position within the Licensing Division of the Louisiana State Licensing Board for Contractors (LSLBC) that serves as the front-line of contact for the agency. This role is essential in managing contractor license applications, ensuring accuracy and completeness, and providing customer service both in person and via phone/email. It involves significant responsibility for document processing, database updates, and compliance with records retention standards. This position is limited to a total of 1,245 work hours per year

Key Competencies for Success

• Customer Service & Communication Skills: Ability to interact professionally with licensees and visitors, answer inquiries, and provide clear guidance.
• Attention to Detail & Accuracy: Reviewing applications, insurance certificates, and scanned documents for completeness and correctness.
• Organizational & Time Management Skills: Handling multiple tasks such as mail distribution, scanning, and maintaining records efficiently.
• Technical Proficiency: Comfort with database systems, scanning processes, and email management.
• Judgment & Discretion: Managing confidential information and making independent decisions with minimal supervision.

What Makes This Opportunity Unique

• Front-Line Impact: You are the first point of contact for contractors and visitors, playing a key role in shaping their experience with the agency.
• Variety of Tasks: From customer interaction to document management and compliance, the role provides diverse responsibilities
• Contribution to Public Service: Supporting the licensing process for contractors directly impacts the integrity and safety of construction practices in Louisiana.

Minimum Qualifications

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Serve as the agency receptionist and first point of contact for visitors and callers
• Assist licensees in person with renewals using the lobby computer system.
• Receive contractor license applications, verify completeness, and confirm correct fees.
• Manage Licensing and Insurance email accounts, responding to basic inquiries and forwarding specialized requests.
• Maintain active, inactive, and suspended files in compliance with the Records Retention Program.
• Examine and process certificates of insurance, update coverage in the database, and queue discrepancy letters.
• Scan documents into the agency database, including new applications, insurance certificates, and maintenance files.

Position-Specific Details:

Appointment Type: Classified WAE - 1,245-hour limit per year.

Career Progression: This position does not participate in a Career Progression Group.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete*

For further information about this vacancy, contact:

Nikki Lopez-Crawford

LA State Licensing Board for Contractors

nlopez@lslbc.gov

(225) 346-6359

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

AC: Adapting to Change - How well do you stay flexible and adjust your behavior or work when things change?

• I resist change, struggle to adjust, and my performance suffers.
• I accept change with help and adjust slowly.
• I adjust quickly and stay effective during change.
• I lead through change and help others stay grounded and flexible.

02

AC: Adapting to Change - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.
• I respond to customer needs with some support and build basic working relationships.
• I understand customer needs, communicate clearly, and deliver timely, reliable service.
• I anticipate customer needs, build trust, and deliver personalized, proactive service.

04

FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

06

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?

• I resist direction, ignore feedback, and need reminders to complete tasks.
• I follow direction with reminders and often need clarification or support.
• I follow direction reliably, adjust to feedback, and complete tasks on time.
• I adapt quickly, follow through, and help others adjust as needed.

08

ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm