ADMINISTRATIVE ASST IV

ADMINISTRATIVE ASST IV

Apply

Job Description

The Administrative Assistant IV provides advanced technical and administrative support to the Deputy Director of Social Services - Resources, ensuring the division operates efficiently, consistently, and effectively. Serving as a primary point of contact for internal and external stakeholders, the incumbent coordinates administrative operations and provides responsive organizational support that promotes accountability and contributes to effective service delivery.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Other duties may be assigned.

Essential Duties and Responsibilities include the following:

• Serves as the division's primary point contact, welcoming guests and others by greeting them, in person or on the telephone. Prioritizes, and responds to inquiries and concerns involving the division or addressed directly to the Deputy Director, including those of a sensitive or confidential nature; Maintains confidence and protects operations by keeping information confidential; Determines appropriate course of action, referral, or response, consulting with the Deputy Director, Social Services - Resources on critical decisions and issues.
• Supports efficient processing of medical and pharmaceutical consents for children in agency custody in accordance with agency policy. Retrieves and updates case related information in SACWIS and electronic document management systems.
• Supports the Deputy Director, Social Services - Resources and the division by planning and scheduling appointments, meetings, conferences, teleconferences, training, and special events; Prepares agendas and handouts, confirms rooms reservations and set-up. Processes all mail and coordinates the flow of signature items in a timely manner. Administers payroll for the Deputy Director, Social Services - Resources and/or her subordinate staff as needed.
• Records and/or transcribes minutes of the Social Services - Resources Division, Department and/or unit meetings, and other meetings/work groups as directed; Records and transcribes minutes at Board and Committee meetings as delegated, recording the disposition of all matter on which the Board/Committee considered action.
• Assists with the development and management of the division budget, including compliance with procurement and reconciling usage of the purchasing card for the Social Services - Resources Division.
• Produces reports and/or logs information for Deputy Director; Runs data reports from the State Automated Child Welfare Information System (SACWIS), Results Oriented Management (ROM), and other sources.
• Maintains office supply inventory by checking stock to determine inventory levels; anticipates needed supplies; evaluates new office products; places and expedites orders for supplies; verifies receipt of supplies.
• Coordinates projects for the Social Services - Resources Division as director/assigned; Participates in workgroups to complete special projects or goals as assigned; Builds and maintains positive, collaborative working relationships with internal and external stakeholders. Assists with the orientation and onboarding of new departmental employees.
• Attends and participates in all agency meetings including supervisory, workgroups, unit, department, division, management team meetings, and all staff meetings. Participates in agency wide and community initiatives which support the overall mission of the agency.
• Adheres to all agency policies and procedures and supports the Agency's mission, vision & guiding principles; Maintains professional and technical knowledge by completing mandatory training requirements, attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies or associations.

Qualifications

Education & Experience

High School Diploma or GED required; associate degree in business or social services related field or certification in office management preferred. Five years of office/administrative experience required; Experience using Microsoft Office products, Adobe, audiovisual equipment, and office machines required. Proficiency in typing a minimum of thirty-five (35) wpm required. Two years of experience working in a child welfare or social services agency preferred.

Experience using SACWIS and Document Management System(s) (e. g. Traverse) preferred.

Completion of an agency-sponsored leadership program preferred.

Core Competencies

To perform this job successfully, an individual must demonstrate the following:

• Adaptability & Resilience - Adjusts effectively to changing priorities, unexpected events, and pressure while maintaining productivity and professionalism.
• Analytical & Problem Solving - Gathers and evaluates data to identify issues, develop solutions, and improve processes.
• Business Acumen & Strategic Thinking - Understands organizational goals, budgets, and resources; makes decisions that align with strategic objectives and adapt to changing conditions.
• Communication Skills - Communicates clearly and effectively in verbal and written formats; listens actively; presents information in a way that promotes understanding.
• Customer & Client Focus - Responds promptly and professionally to internal and external needs; builds positive relationships and ensures service quality.
• Decision Making - Makes timely, informed decisions; considers input from stakeholders and supports reasoning with sound judgment.
• Delegation & Empowerment - Assigns tasks appropriately, provides clear expectations, and supports team members in achieving results.
• Dependability & Accountability - Meets commitments, follows through on responsibilities, and takes ownership of outcomes.
• Ethics, Integrity & Respect - Demonstrates honesty, fairness, and adherence to organizational values in all actions. Respects individuals of diverse backgrounds and perspectives; promotes an inclusive, harassment-free workplace.
• Initiative & Innovation - Takes proactive steps to improve processes; seeks opportunities for growth and creative solutions.
• Interpersonal & Teamwork - Builds positive relationships, resolves conflicts constructively, and contributes to team success.
• Leadership & People Management - Inspires and motivates others; provides feedback, coaching, and development opportunities; fosters a culture of quality and continuous improvement.
• Planning & Organizing - Prioritizes tasks, manages time effectively, and develops realistic action plans to achieve goals.
• Safety & Compliance - Follows safety procedures, identifies risks, and ensures compliance with organizational policies.

Other Qualifications

Required to possess exceptional organizational skills with a demonstrated attention to detail, proofing skills, and data preparation skills.

Demonstrated ability to manage multiple priorities efficiently while ensuring the timely completion of assignments in a deadline-driven environment.

Required to possess a valid State of Ohio drivers' license and state minimum auto insurance and must always adhere to related Agency policies.

Physical and Environmental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to manipulate objects, such as keyboards and writing; reach with hands and arms. The employee is occasionally required to bend, reach, stoop, kneel, crawl, or crouch. The employee is regularly required to lift or carry items weighing up to fifteen (15) pounds, may occasionally be required to lift or carry items weighing up to twenty-five (25) pounds, and may rarely be required to lift or carry up to fifty (50) pounds.

The employee is frequently required to stand and walk through a variety of environments, including navigating stairs, narrow hallways, uneven walkways, and confined spaces.

The employee may occasionally be required to travel between work sites, which may require driving and entering various public and private facilities.

Frequent verbal communication and active listening in person and via phone or virtual platforms are required.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The employee may be present in emotionally charged or high-stress environments, requiring sustained attention and situational awareness.

The work environment is an office setting and noise level in the work environment is usually moderate the employee is occasionally exposed to outside weather conditions.

Regular attendance is required. The employee must adhere to Agency policies regarding use of time off.

Equal Employment Opportunity

SCCS is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Accessibility & Accommodation

SCCS provides reasonable accommodations for individuals with disabilities throughout the application, interview, and employment process, and for qualified individuals with a disability to perform the essential functions of the position. If you need an accommodation to apply or participate in the hiring process, please contact our Human Resources Department.

5 YEARS OF EXPERIENCE REQUIRED

Summit County Children Services

264 S. Arlington Street Akron, OH 44306

Work Schedule:

Monday-Friday; 8:00am to 4:00pm or 8:30am to 4:30pm

Pre-Employment Testing Requirements: Pre-employment Drug and Alcohol Testing, Criminal Background Check, Driving Record Check

Position : 575272001

Code : 20265700-15

Type : INTERNAL & EXTERNAL

Group : CHILDREN S

Job Family : ADMINISTRATIVE

Posting Start : 06/04/2026

Posting End : 06/12/2026

Details : Click For More Info

HOURLY RATE RANGE: $21.63-$29.87

linkCopy Job Detail Link linkCopy Direct To Application Link'); return false;" type="submit" value="">share