Administrative Assistant III - Transit

Administrative Assistant III - Transit

Salary

$48,337.10 - $82,173.07 Annually

Location

Leesburg, VA

Job Type

FT Hourly W BN

Job Number

27-00709

Department

General Services

Opening Date

08/09/2026

Closing Date

8/12/2026 11:59 PM Eastern

FLSA

Non-Exempt

Grade

113

• Description
• Benefits
• Questions

Loudoun County Government has been named one of Forbes 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE SEE RESUME WILL NOT BE TAKEN INTO CONSIDERATION.

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Job Summary

The Loudoun County Department of General Services (DGS) is currently seeking a mid-level administrative professional to support Transit and Commuter Services operations in Leesburg. The ideal candidate will have experience managing multiple complex administrative tasks in a fast-paced office environment and will possess the ability to provide exceptional customer service to both internal and external customers.

The successful candidate must also have a professional phone demeanor, strong written communication skills, and be detail- oriented. This position requires prior experience with standard office equipment such as printers, copiers, fax machines, and desktop scanners.

Responsibilities include, but are not limited to:

• Provide customer service and commuter assistance, serving as the primary point of contact for phone, email, and in-person inquiries related to transit, commuter services, ridesharing, and transportation programs.

• Provide personalized trip-planning assistance, manage lost and found services, assist with SmarTrip card issues and refunds, direct customers to appropriate resources, and coordinate with regional transit agencies and vendors as needed.

• Administer transit and commuter programs, including processing SmarTrip and parking refunds, Bike on Bus passes, bike locker applications, EZPass inventory, Commuter Connections ridematching registrations, Guaranteed Ride Home (GRH) enrollments, and other commuter benefit programs.

• Maintain transit operational records, reporting, and compliance, including conducting passenger count audits, documenting and researching transit events, preparing reports, maintaining required operational records, and submitting required data to regional partners.

• Support transit communications, outreach, and customer information, including drafting communicationspublic information emails, creating and distributing bus schedules, maintaining transportation information displays throughout the County, and ensuring public information is accurate, current, and readily available.

• Provide administrative and financial support, including assisting with purchasing activities, processing and reconciling credit card transactions, maintaining P-Card inventory, and supporting departmental financial record-keeping.

• Coordinate office operations and administrative functions, including scheduling meetings, ordering office supplies and equipment, handling incoming and outgoing mail, managing records storage and retrieval, and supporting daily office operations.

• Represent the County in regional transportation initiatives and support departmental projects, including serving on the Commuter Connections Ridematching Committee, coordinating with regional partners, assisting with special projects, and performing other administrative duties as assigned.

Minimum Qualifications

High School diploma or equivalent and three (3) years of related clerical/administrative work experience with computer automated systems and office applications experience or equivalent combination of education and experience.

Preferred Qualifications:

• Experience providing exceptional customer service in a fast-paced public, transportation, or government environment.
• Knowledge of public transit, transportation demand management (TDM), commuter services, or ridesharing programs.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and experience working with databases or customer relationship management (CRM) systems.
• Proficiency with Google Maps.

Job Contingencies and Special Requirements

Employment is contingent upon successful completion of pre-employment criminal, credit, and DMV record background checks. Valid drivers license and good driving record when required for job-related duties.

Work Schedule and Physical Requirements

• Must be able to lift 20 pounds.
• Regular office hours are Monday to Friday, 8:30 a.m. - 5:00 p.m.; however, hours may change as needed.
• This position is eligible for partial telework one (1) day per week, in accordance with County and Department policies.

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Equal Employment Opportunity

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at

703-777-0213 or email Human Resources.

Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click here.

Employees hired into Regular Part-Time Intermittent positions are eligible for limited County employee benefit programs, based on the position's regularly scheduled hours. Benefits eligibility for temporary employees are dependent on duration of assignment and number of scheduled hours.

01

How many years of professional clerical or administrative work experience do you have using automated computer systems and office applications?

• No experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years of experience
• 3 or more years of experience

02

Which statement below best describes the highest level of education you have completed?

• Less than a high school diploma or equivalent
• High school diploma or equivalent (GED)
• Associate degree
• Bachelors degree or higher

03

In 200 words or less, please describe your prior government work experience (local, state, or federal). If you have not worked for government before, please tell us what interests you about working for a local government.

04

Which statement best describes your level of experience using Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint?

• No experience
• Limited experience - I have minimal experience using these applications.
• Basic - I can perform basic functions with some guidance.
• Intermediate - I can independently perform common functions and tasks.
• Advanced - I regularly use these applications and can perform complex functions and tasks.
• Expert - I have extensive experience and can use advanced features, troubleshoot issues, and assist others.

Required Question

Employer Loudoun County Government

Address 1 Harrison Street SE

Leesburg, Virginia, 20175

Phone 7037770213

Website www.loudoun.gov