Benefits:- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
Administrative Assistant / Customer Coordinator CDP Fencing
Benefits/Perks
- Competitive compensation
- Paid time off
- Career growth opportunities
- 401(k)
Job Summary CDP Fencing is a growing fence company running multiple crews across the Columbia and surrounding area. We’re looking for an organized, outgoing Administrative Assistant to be the first voice our customers hear. You’ll respond to new leads fast, book free estimates for our sales team, keep the CRM clean, and support our Office Manager so jobs move smoothly from first call to finished fence. If you like being on the phone, follow up without being reminded, and enjoy keeping things organized, you’ll fit right in.
Responsibilities
- Respond to every new lead (calls, texts, web forms, Facebook/Google leads) within minutes during business hours
- Work the daily call queue in our CRM (GoHighLevel), following up with leads until they’re reached
- Book estimate appointments on sales reps’ calendars, and reschedule no-shows and cancellations
- Answer incoming calls and route them to the right person
- Keep customer records accurate: lead source, fence type, notes, and pipeline stage
- Take in customer concerns through our website form and route them to the Office Manager
- Help the Office Manager with scheduling, paperwork, and customer updates
- Write customer emails, texts, and internal memos
- Track and report weekly numbers such as response time, contact rate, and appointments booked
- Maintain organized digital files and help improve office procedures
Qualifications
- High school diploma or GED required; associate’s degree or administrative training preferred
- 1+ years in an administrative, customer service, call center, or appointment-setting role
- Confident on the phone, with clear, friendly written communication
- Comfortable with computers; CRM experience is a plus (GoHighLevel, HubSpot, or similar)
- Proficient with Google Workspace or Microsoft Office
- Highly organized, self-motivated, and able to manage a busy queue without supervision
- Available Monday through Friday during business hours