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Administrative Assistant

HVAC Company

Charlotte, NC

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JOB DETAILS
SKILLS
Administrative Skills, Calendar Management, Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Systems, Customer Support/Service, Detail Oriented, Multitasking, Operations Management, Order Management, Organizational Skills, Sales Support, Team Player, Telephone Skills, Time Management
LOCATION
Charlotte, NC
POSTED
30+ days ago
Job Summary
 We are seeking a Part-Time Admin / Dispatcher to manage incoming calls, schedule service appointments, and coordinate technician routes. This role is essential to ensuring efficient operations and excellent customer service.

Key Responsibilities:


Customer Service & Call Handling


  •  Answer inbound calls and assist customers with scheduling service 
  •  Respond to voicemails and missed calls in a timely manner 
  •  Provide friendly, professional customer interactions 
Scheduling & Dispatching


  •  Schedule service calls, maintenance visits, and estimates 
  •  Dispatch technicians based on location, skillset, and availability 
  •  Adjust schedules throughout the day as needed 
Administrative Support


  •  Enter and update customer information in CRM system 
  •  Create and manage work orders and job notes 
  •  Maintain accurate daily scheduling records 
Customer Communication


  •  Send appointment confirmations and reminders 
  •  Notify customers when technicians are en route 
  •  Follow up after service when needed 
Sales Support


  •  Promote HVAC maintenance memberships and seasonal tune-ups 
  •  Help convert inbound calls into booked appointments
Qualifications:


  •  Previous administrative, dispatching, or customer service experience preferred 
  •  Strong phone and communication skills 
  •  Highly organized with attention to detail 
  •  Ability to multitask in a fast-paced environment 
  •  Basic computer skills (CRM or scheduling software experience is a plus) 
  •  Positive attitude and team-oriented mindset

About the Company

H

HVAC Company

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