Job Title: Accounting & Payments Specialist
Reports To: Accounting Manager
Department: Accounting Department
Position Summary
The Accounting & Payments Specialist supports the daily accounting operations and payment processing functions of the credit union. This position is responsible for accurate posting, reconciliation, electronic payment processing, and operational support while maintaining strong internal controls and regulatory compliance.
The role serves as a key resource between Accounting, Operations, and Member Service teams and provides direct support to members through phone communications related to account research, payments, and transaction inquiries.
Essential Duties and Responsibilities
Accounting Functions
- Perform daily balancing and reconciliation of accounts and transactions
- Post and review general ledger entries and transaction reports
- Research and resolve accounting discrepancies and out-of-balance conditions
- Maintain accurate documentation and records in accordance with retention requirements
- Support internal controls and separation of duties
Payments Processing
- Process and review ACH, wire transfers, checks, and other electronic payments
- Monitor payment exceptions, returns, and settlement timelines
- Ensure payment deadlines and cut-off times are met
- Follow all established procedures to ensure accuracy and compliance
Fraud Monitoring & Risk Support
- Review transactions for suspicious or unusual activity
- Assist with investigations related to ACH, wire, check, and P2P fraud
- Document fraud cases accurately and escalate issues as required
- Support compliance with Reg E, BSA, OFAC, and internal fraud policies
- Maintain confidentiality of member and credit union information
Administrative & Support Duties
- Answer member phone calls and resolve member inquiries
- Prepare reports and spreadsheets as assigned
- Utilize core banking, payment, and fraud monitoring systems
- Communicate effectively with staff regarding transaction issues or corrections
- Provide excellent internal and external member service
Knowledge, Skills, and Abilities
- Basic understanding of accounting principles
- Strong attention to detail and numerical accuracy
- Ability to follow procedures in a regulated environment
- Ability to perform effectively in a fast-paced environment and adapt to changing priorities
- Analytical and problem-solving skills
- Proficiency in Microsoft Excel and other office software
- Ability to learn and navigate financial systems quickly
- Strong written and verbal communication skills
- High level of integrity and discretion
Education and Experience
- High school diploma or equivalent required
- Associate degree in Accounting, Business, or related field preferred
- Prior experience in banking, accounting, payments, or fraud detection preferred but not required
- Entry-level candidates with strong aptitude and willingness to learn are encouraged to apply
Working Conditions
- Office environment with standard business hours
- Extended hours may be required during month-end, audits, or system implementations