Account Support Technician

ResponsibilitiesAs an Account Support Technician, you will provide administrative and technical support to Account Managers and Producers while helping ensure outstanding service to employer group clients. This position is ideal for someone who enjoys detailed administrative work, working with data, and supporting clients through accurate and timely account management.

Pay: $17.75 - $18.75 per hour, based on experience
Schedule: Full-Time, Monday through Friday, 8:00 a.m. to 4:30 p.m.RequirementsPenmac Staffing is hiring an Account Support Technician to support an Employee Benefits team in a fast-paced office environment. This position is ideal for someone who enjoys detailed administrative work, working with data, and supporting clients through accurate and timely account management. The ideal candidate is highly organized, analytical, and able to manage multiple priorities while maintaining a high level of accuracy. 
Qualified candidates should:

• Have a high school diploma or GED
• Be able to obtain and maintain required insurance licenses if hired
• Possess strong organizational skills and exceptional attention to detail
• Have professional written and verbal communication skills
• Be comfortable working in a deadline-driven environment
• Demonstrate strong time management and multitasking abilities
• Be proficient with Microsoft Office applications
• Have experience with Microsoft Outlook
• Possess strong Microsoft Excel skills
• Be able to handle confidential information with discretion

ResponsibilitiesAs an Account Support Technician, you will provide administrative and technical support to Account Managers and Producers while helping ensure outstanding service to employer group clients. 
Responsibilities include:

• Providing day-to-day administrative support to Account Managers and Producers
• Assisting with marketing and quoting employee benefit plans
• Obtaining, reviewing, and comparing carrier quotes for accuracy and completeness
• Preparing and maintaining benefit comparison spreadsheets
• Reviewing enrollment materials before distribution
• Processing eligibility updates and contribution changes
• Supporting new group enrollments and ongoing account maintenance
• Maintaining accurate records within agency management and benefits administration systems
• Downloading, organizing, and managing carrier contracts and related documentation
• Assisting with renewals, reporting, and special projects
• Managing data-driven tasks while meeting deadlines and quality standards

What Makes Someone Successful in This Role?Successful Account Support Technicians are:

• Detail-oriented and analytical
• Highly organized and process-driven
• Able to prioritize multiple tasks efficiently
• Team-focused and collaborative
• Comfortable working with large amounts of data
• Committed to accuracy and excellent client service

This is an excellent opportunity for someone seeking a long-term office career with opportunities to learn employee benefits administration, insurance operations, and account support functions. 
Apply online or contact Penmac Staffing's Springfield Branch for more information. 
Why Penmac? Penmac Staffing offers affordable health insurance options with no waiting period! Long-term Penmac employees may participate in our 401k retirement savings plan and become participants in our employee stock ownership plan. We provide free, fast, and friendly help finding a job that matches your skills and schedule. 
About Penmac Staffing We have been placing people first since 1988. We offer temporary, temp-to-hire, long-term, and direct hire job opportunities in a variety of industries. Penmac, a 100% employee-owned company, operates over 30 offices in eight states. Penmac is an Equal Opportunity Employer.