Brokerage, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Documentation, Economics, Endowments, Establish Priorities, Finance, Financial Planning, High Net Worth, Interpersonal Skills, Investment Management, Investment Services, Leadership, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Presentation/Verbal Skills, Quality Control, Registered Investment Advisor (RIA), Regulations, Salesforce.com, Service Delivery, Time Management, Writing Skills
LOCATION
Scottsdale, AZ
POSTED
30+ days ago
Job Description Beacon Pointe is currently seeking an exceptional individual to join our Central Support team as a dedicated resource with a specialized focus on deceased client account resolution. This position will reside in our Scottsdale, AZ office. The successful candidate will join a highly talented team of professionals that provide service to the investment management and financial…" /> Account Services Specialist @ Beacon Pointe Advisors LLC
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Account Services Specialist
Scottsdale, AZ
Job Description
Beacon Pointe is currently seeking an exceptional individual to join our Central Support team as a dedicated resource with a specialized focus on deceased client account resolution. This position will reside in our Scottsdale, AZ office. The successful candidate will join a highly talented team of professionals that provide service to the investment management and financial planning needs of high-net-worth individuals, families and institutions. The successful candidate will have a demonstrated track record of both educational and professional achievement; with a commitment and passion for delivering exceptional service to the firm's clients and associates.
Responsibilities
Serve as the primary coordinator for deceased client account handling, ensuring timely and accurate processing across custodians and internal advisory teams.
Facilitate the end‑to‑end workflow for deceased client notifications, required documentation, asset movement, beneficiary transitions, and account updates.
Communicate with custodians (e.g., Schwab, Fidelity, Pershing, SEI, Raymond James) to submit, monitor, and resolve all deceased‑related requests, including account restrictions, retitling, and distribution processing.
Partner with advisory teams to gather necessary information, guide them through required steps, and provide clear updates on custodial status and next actions.
Perform rigorous quality control on all deceased‑related paperwork, ensuring accuracy, regulatory alignment, and consistency with firm procedures.
Track and document all custodian alerts, outstanding items, and workflow stages within CRM and Reporting systems; proactively follow up to drive completion.
Contribute to ongoing enhancements of firm policies, procedures, and process documentation relating to deceased client handling.
Collaborate with operations leadership on initiatives aimed at improving efficiency, consistency, and the client experience during deceased‑related transitions.
Qualifications
Undergraduate degree required (Bachelor's degree in Finance, Business or Economics preferred)
5+ years of relevant experience; preferably with a Registered Investment Advisor (RIA), investment management firm or broker/dealer
Excellent interpersonal and verbal/written skills
Strong commitment to detail with excellent organization and prioritization skilks
Self-starter with a proven ability to work in a fast-paced, evolving work environment
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Office 365, etc.)
Knowledge of Salesforce CRM and Tamarac preferred
Experience with Charles Schwab, Fidelity, SEI, Pershing and/or Raymond James institutional platforms and paperwork preferred
About Beacon Pointe Advisors
Beacon Pointe Advisors is one of the nation's largest Registered Investment Advisor firms with headquarters in Southern California and affiliate offices nationwide. Beacon Pointe provides advisory services to a range of clients, including institutions (i.e., endowments, foundations), high-net-worth individuals, and families. Beacon Pointe has been recognized by various industry publications including Forbes, Financial Advisor Magazine, Barron's, and more. For more information, please visit Awards Disclosures.
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