Position: Sales Account Manager
Immediate Supervisor: President
Status: Exempt
General Purpose of Position: A Sales Account Manager is primarily responsible for managing existing client relationships, driving revenue growth by identifying new sales opportunities within those accounts, maintaining customer satisfaction, and ensuring long-term account success by proactively addressing client needs, often through cross-selling and upselling, while achieving assigned sales targets and KPIs; acting as the primary point of contact for their assigned accounts.
Essential Job Duties:
- Build and maintain strong relationships with assigned clients, understanding their needs and goals to provide tailored solutions.
- Identify potential new business opportunities within existing accounts, proactively present solutions, and close deals to achieve sales targets.
- Develop strategic account plans for each client, including sales strategies, renewal strategies, and cross-selling opportunities.
- Resolve customer issues promptly, address concerns, and ensure a positive customer experience.
- Accurately forecast sales performance to manage expectations.
- Negotiate contract terms and pricing with clients to maximize profitability.
- Utilize sales data and insights to identify trends, optimize sales strategies, and inform decision-making.
- Work closely with internal teams to deliver a seamless customer experience.
- Prepare regular sales reports, present findings to management, and provide updates on account status.
Qualifications and Job Requirements
- Excellent communication and interpersonal skills to build rapport with clients
- Strong sales acumen, including lead generation, qualification, negotiation, and closing techniques
- Analytical skills to interpret data and identify sales opportunities
- Understanding of industry trends and competitive landscape
- Experience in financial & utilization forecasting
- Proficient in Salesforce systems and sales tools is preferred but not required
Additional Qualifications and Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in business, marketing, or a related field, but experience in account management is preferred
- Must be able to stand, sit, bend, or climb for long periods of time
- Ability to travel
- Ability to work irregular hours and be available for calls from customers
- Ability to effectively communicate and lead
- Ability to successfully solve problems
- Comply with all Stingray policies and procedures and all health and safety policies
Environment: Frequent exposure to outdoor elements including wet, humid conditions and extreme heat or cold.