Account Representative

Account Representative

Salisbury, Maryland, United States

Apply Save

Job ID 81894 Job Category Supply Chain & Logistics

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. That''s Perdue.

Summary

As an Account Representative, you'll play a key role in keeping our customers satisfied and our operations running smoothly. You'll manage the order entry process, handle pricing and feature bookings, and collaborate closely with brokers, logistics, and internal teams to ensure accuracy and timely delivery. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this is your chance to make an impact and grow with a team that values excellence and responsiveness.

The salary range for this position is $20.72 - $32.16 per hour, based on experience and qualifications.

In addition to the base salary, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

Schedule: Monday through Friday, 8:00am-5:00pm

Principal Essential Duties & Responsibilities

• Administers customer service for assigned customers and achieves agreed company goal of customer service, providing the main point of contact for Sales and Merchandising managers.
• Handles customers' orders for specified customers, ensuring timely entry of orders, correct pricing, splitting into truckload quantities, confirming plant assignment or move if advised by supply planning and monitor order through to customer delivery and invoicing.
• Administers sales specific functions such as book features, prepare market requests, process claim forms and payments, review broker commissions, and resolve deductions all in a timely manner.
• Works with other members of the supply chain organization, such as demand planners, supply planners and logistics to resolve exceptions.
• Make visits to outside sales reps and key customers to increase understanding of their requirements and agree mutual actions which will improve the order fulfillment process.
• Escalates customer issues to Account Team supervisor/manager and recommends actions for resolution. Examples would include orders always exceeding feature booking, add-ons occurring too frequently or orders arriving too late to meet delivery requirements.
• Deals with customer and broker calls from the field, i.e., product recommendations, pricing, availability, etc., monitors customer programs and tonnage dollars. Handles distressed product sales within channel.

Minimum Education and Experience

• Bachelor's degree in Sales, Marketing, Business Administration or related field.
• Must be able to analyze costs versus benefits in providing customer service.
• Must have a good understanding of IT systems and how they pass data between each other, e.g., SAP, Manugistics, CFS, SRP, etc.
• Must be able to travel to customers or plant facilities to include overnight travel.
• Must have strong reading, writing, communication and analytical skills.
• Able to comprehend and understand customer protocol.
• Good working knowledge of all processes within the supply chain (sales, marketing, forecasting, production planning, manufacturing and distribution).
• Able to negotiate, manage conflict and develop consensus with merchandising manager.

Physical Requirements and Environmental Factors

• Position is mostly sedentary but may require occasional moving to other offices or buildings.
• May need to move light equipment or supplies from one place to another.
• May need to access files, supplies and equipment.
• Work activity is in an office, open-partitioned, cubicle environment.

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Apply Save