Account Representative

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Account Representative

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Overview:

The Credit Administration department is seeking a detail-oriented and proactive Account Representative to support daily operations and process improvements within a corporate Accounts Receivable environment. This role involves editing invoices, researching payments, and resolving unapplied funds using our ERP system (SAP), while also coordinating across departments with various stakeholders. Other duties include evaluating customer creditworthiness, as well as forwarding delinquent accounts to third-party collections. The ideal candidate is a self-starter with strong communication, analytical, and multitasking skills. This team member will report to the Department Manager.

Responsibilities:

• Take inbound calls from corporate customers and U-Haul associates to research/resolve billing issues.
• Make outbound collection calls on past-due corporate accounts.
• Take payments, issue credits and refunds.
• Review corporate account billing to identify errors and correct as necessary.
• Evaluate creditworthiness of "on-hold" customer accounts to contain risk.

Qualifications:

• 2+ years of experience in credit administration or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite, with strong Excel skills.
• Experience with credit scoring models, financial analysis, and collections a plus.
• Ability to work independently as well as part of a team.
• Detail-oriented and highly organized.
• Strong work ethic and ability to meet deadlines.

U-HAUL OFFERS:

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Dave Ramsey's SmartDollar Program
• Savvy consumer wellness programs - from health care tips to financial wellness
• Wellness Program
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock Identity Theft
• U-Haul Federal Credit Union

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U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.