Primary Purpose
The Account Manager will manage their customer base with exceptional customer service through day-to-day activities. The overall account management will require adjusting order allocations, product inventories, and other activities to improve the bottom line. The most junior of account management: Account Managers must demonstrate an eagerness to learn the process. Outstanding communication skills and negotiation skills are essential to this position with the desire to build strong working relationships with both their internal and external customer.
Major Duties & Responsibilities
- Account Management- Managing the customer relationship including but not limited to relationship building, customer expectations, daily order allocation, and pricing/volume growth models.
- Cross-Department Collaboration- Coordinating solutions on major problems with customers, QA, Transportation, and other departments.
- Reporting Activities- Capturing and presenting key performance indicators to ensure a focus on consistently improving performance.
- Training and Development- Work with managers and internal customers to better understand the market and the company while improving overall salesmanship.
Qualifications
- BS degree or higher.
- 0 - 5 years in industry.
- Understanding of Customer Service.
- Sales/Negotiating Experience.
- Proficiency in Microsoft Office Suite.
#LI-FR1