Account Manager, Senior

Blue Cross and Blue Shield of Kansas

Kansas City, MO

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JOB DETAILS

SKILLS

Brokerage, Communication Skills, Contract Approval, Contract Management, Contract Negotiation, Contract Review, Cross-Functional, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Health Insurance, Insurance Sales, Leadership, Life Insurance, Marketing Communications, Negotiation Skills, Onboarding, Performance Analysis, Performance Reviews, Pharmacy, Presentation/Verbal Skills, Process Improvement, Project/Program Management, Revenue Growth, Sales, Sales Management, Sales Strategy, Service Delivery, Strategic Planning, Team Player, Time Management, Underwriting, Vendor/Supplier Selection, Writing Skills

LOCATION

Kansas City, MO

POSTED

Today

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
Annual incentive bonus plan based on company achievement of goals
Time away from work including paid holidays, paid time off and volunteer time off
Professional development courses, mentorship opportunities, and tuition reimbursement program
Paid parental leave and adoption leave with adoption financial assistance
Employee discount program

Job Description Summary:
The Senior Account Manager is a multi-functional role that oversees client satisfaction, engaging with internal and external stakeholders to retain our large complex clients. They work with others on the team to develop and implement account strategies, monitor performance, and identify opportunities as well as focusing on revenue growth and process improvements. The Senior Account Manager manages renewal contracts, processes, and partner plan communications. The senior account manager will manage communications strategy and must have a proven track record of developing and sustaining long term relationships with high impact solutions. They may also assist with the development and implementation of renewal strategy.

Job Description

Serves as the key contact for thirty National Alliance ASO customers (this represents 40% of the membership in our commercial large group book of business- 168K members), ensuring exceptional service delivery and nurturing long term relationships
Independently manages inquiries and strategic resolutions for our Blue Chip and Royal Blue consultants aligned with the National Alliance book of business
Monitors account performance through dotR reporting, identifying areas for improvement and developing tailored strategies to meet client needs.
Manage complex projects including expectations, timelines, milestones, execution of deliverables. These projects include but are not limited to: new group implementation, new vendor and product implementation, meetings and annual Reviews
Executes renewal documents and manages renewal activities/process timely and accurately
Manages end-to-end Group Renewals as assigned, including financial negotiations and contract execution.
Collaborate with Customer Success Managers and department leadership to ensure proper onboarding and adoption of Blue KC products and services
Collaborate with Customer Success Managers to develop and implement service plans customized for each group.
Execute strategy set forth by Sales Leadership

Minimum Qualifications

Bachelor's degree business, marketing, communications, or other relevant academic discipline,
5 years' account management experience in employer health insurance sales/retention including: contract execution, Open Enrollment support, Finalization of underwriting exhibits, Navigating annual performance review data summaries, Pharmacy inquiry support for contract effectiveness review and outcomes, Navigated new group implementations
5 years of presentation skills to external facing stakeholders for broker education needs, customer service meetings and finalist opportunities
2 years of experience in managing dotR for large ASO customers administered through National Alliance
Ability to navigate conversations involving negotiation with underwriting and the broker partner on financials related to renewing the business
Excellent and effective written and verbal communication skills
Exceptional customer service skills to ensure client satisfaction
Must possess a State Life/Health Insurance license in both Missouri and Kansas

Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Account Manager, Senior

Blue Cross and Blue Shield of Kansas

Kansas City, MO

About the Company

Blue Cross and Blue Shield of Kansas

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