Account Manager - Sales Support

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• n nn n Disks n nn n n
• n nn n Fasteners n nn n n
• n nn n Fibres & Fabrics n nn n n
• n nn n Filament n nn n n
• n nn n Foams, Gauzes & Honeycombs n nn n n
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Account Manager - Sales Support

Location: US Office - Baltimore

Contract: Full-time

Department: Sales

Reports to: Regional Sales Manager

The Role

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The role of the Account Manager, Sales Support is to own D365 order entry/maintenance, drive engineering follow-up on delivery dates, and partner with VP of Engineering to keep project deliveries accurate; back up the inbound-lead process as needed. The focus of this role will be Sales Support.

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The Account Manager - Sales Support would be expected to meet with assigned customers both virtually and in-person while working to sales targets while maximizing both margins and gross sales. The position will require some travel within the US with occasional travel internationally.

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There will also be an expectation that the job holder will work with the Regional Sales Manager as well as other members of the sales team and company management to contribute to the strategy and direction of the Sales function.

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Key Responsibilities

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Customer enquiry, order, and opportunity management.

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Develop and manage sales with current and new customers.

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Proactively identify and respond to potential sales, purchasing or marketing opportunities.

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Grow territory & customers revenue while maintaining or increase average margin percentages.

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Manage the enquiry processing for Cat Extension & Non-Cat products.

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Customer database management within Salesforce.

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Develop Goods In, Packing, and Shipping routines.

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Assist Accounting in Past dues.

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Education/Experience Requirements

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Undergraduate degree: scientific discipline preferred (engineering, physics, chemistry, etc.)

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AND / OR sales experience into industries using engineering, physics, chemistry or specialist materials e.g. ceramics, polymers, alloys, metals, etc.

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Excellent presentation skills including writing and editing PowerPoint or Prezi.

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Developing influencing, negotiating and relationship building skills both internally and externally.

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Excellent telephone and listening skills.

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Experience in and willingness to visit customers face to face on occasion.

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Ability to teamwork, drive communication and collaboration, ability to work on own initiative, proactive approach.

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Creative and results driven.

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Excellent written and spoken communication skills.

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Advanced spreadsheet skills, ability to extract and analyze data.

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Experience using CRM and analyzing customer data in Excel.

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Knowledge of other languages would be an advantage.

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Well-organized with a customer-oriented approach.

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Key Expectations

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• Positive attitude and a proactive approach to customer service. rn
• Strong multitasking abilities and abilities to thrive in a fast-paced environment. rn
• A collaborative team player with a strong sense of responsibility and accountability. rn
• Excellent interpersonal, communication and presentation skills. rn
• Ability to set and achieve short- and long-term goals with measurable results. rn

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Additional Requirements

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• Authorized to work in the United States. rn

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Salary & Benefits

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There is a base salary dependent on experience and company commission scheme.

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There are additional benefits including: company medical insurance scheme, 401K scheme, dental, vision and disability insurance and Life Assurance.

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About the Goodfellow Group

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Founded in London in 1946, Goodfellow is a global leader in advanced materials, enabling innovation globally across high-tech sectors including aerospace, medical research, electronics, and green energy. With a portfolio of more than 170,000 specialist products, we support scientists, engineers, and manufacturers worldwide in transforming ideas into real world solutions.

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Today, the Goodfellow Group combines global reach with deep materials expertise. Operating from key hubs across Europe, the United States, and China, we provide advanced materials, precision engineering, and world-class testing capabilities to organisations at the forefront of research and technology. Backed by Battery Ventures, we continue to invest in growth through international expansion and strategic acquisitions.

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Our operations are centred around three key manufacturing and scientific hubs:

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Huntingdon, Cambridgeshire (UK) - Our headquarters and Advanced Materials Centre, where more than 170,000 advanced materials and reference standards are stocked, processed, and distributed to customers worldwide.

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Baltimore, USA - Our Precision Engineering Centre, an advanced laser microfabrication and manufacturing facility delivering highly specialised engineering solutions.

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Switzerland - Our Swiss Competence Centre, providing world-leading materials testing, characterisation, and analytical capabilities.

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In addition, we maintain sales offices in Pittsburgh (USA) and Shanghai (China), ensuring close support for customers in key global markets.

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Across the Goodfellow Group, we are united by a commitment to technical excellence, collaboration, and sustainable innovation. Whether your passion lies in science, engineering, technology, or business, you'll find opportunities here to develop your career while helping shape the future of advanced materials.

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Our Values

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All employees are required to live by the company values:

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Continuous Improvement:

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• Acknowledge the shortcoming and limitations within yourself and your team and take action to mitigate these. rn
• Seek ways to improve and enhance Goodfellow working practices. rn
• Be receptive to new ideas and practices to improve the results within your team. rn
• Implement solutions and changes positively and encourage the same within your team. rn
• Encourage your team to provide solutions not problems. rn
• Be receptive to feedback for your own and team's performance. rn
• Go above and beyond. rn
• Actively seek feedback from your teams' customers to ensure their needs and expectations are met. rn

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Responsibility:

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• Knowledge of managing the commercial impact of a team. rn
• Ability to meet both personal and departmental KPIs. rn

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One Team:

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• Regularly communicate the progress of the department/teams' efforts based against the operational plan and business objectives. rn
• Build a positive and healthy working relationship with all colleagues in your team and company. rn
• Communicate with all colleagues in a professional, calm and assertive manner. rn
• Be flexible to the needs and requirements of other teams. rn

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Customer Centric:

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• A mindset that puts the customer at the centre of everything we do. rn
• Flexibility and a positive attitude towards opportunity. rn
• Exhibit a positive approach and treat all colleagues, clients etc with dignity and respect. rn

Apply Today

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About Goodfellow

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For over 75 years, we've been your trusted partner in scientific advancement, supporting researchers and businesses globally with high-quality advanced materials.

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Our comprehensive catalog features over 170,000 speciality materials, forms and components, which are available from small research quantities to larger production requirements. We offer you fast dispatch and complimentary global delivery, ensuring an exceptional customer experience.

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