This position is directly responsible for ensuring the success of our customers by enabling timely access to the required movies; promoting the availability of additional services, new technologies and content offerings; and establishing new relationships within the K-12 division of Swank Motion Pictures through routine communication and meetings with clients.
In addition to the above, the Account Manager is responsible for contract renewals and for ensuring the accuracy of documentation relating to client contracts and client purchases. Therefore, this role requires the business skills needed for maintaining client relationships, strategic planning, communicating client issues to management and ensuring issues are resolved and documented.
The overall objective of this position is the pursuit of excellence through an open partnership with internal and external customers. This is accomplished through understanding and achieving the best outcomes for the corporation through the understanding and cooperation with customers, other departments, and stakeholders to implement, maintain, and support the products and services sold by Swank Motion Pictures.
Detailed Responsibilities
- Developing and maintaining strong relationships with clients
- Accurately license all necessary movie content to client's streaming platform
- Input a high volume of data into CRM on a daily basis
- Maintain a high level of accuracy through verifying information entered
- Continue to build perceived value in the Swank K-12 products with our clients
- Assisting and communicating with clients (via phone, emails and some in-person visits) regarding
- Swank K-12 programs and their usage
- Product pricing
- Movie orders and reminders
- Content publicity and promotional materials
- Movie selections and confirmations
- Contract renewals
- General inquiries regarding streaming platform access and features, along with K-12 licensing coverage and permitted use.
- Swank K-12 updates including new releases, web site, service announcements, etc.
- Manage discussions regarding cancellation and retention conversations, working with customers to identify solutions that support continued partnerships
- Maintaining urgency and thought leadership in client interactions and follow up
- Travel up to 10% to client sites and conferences as a means to
- Maintain existing business
- Build relationships with prospects and clients
- Conducting new contact orientations, including platform training and the coordination of additional resources to support customer success
- Train incoming Account Managers
- Tracking and maintaining accuracy of records pertaining to
- Current clients
- Contract renewals
- Maintain ongoing communication with Accounting regarding invoicing, contract details, and account-specific requirements.
- Notifying appropriate departments regarding updates needed for websites