Account Manager of Custodial Services

Job Description

Account Manager of Custodial Services

Oklahoma City, OK, United States of America

$60,000.00 - $60,000.00

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Overview

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

Job Skills / Requirements

This Account Manager will be responsible for all Facility Management related activities at the account. Service lines included will be Operations, Maintenance & Repair, Janitorial Operations, and Landscape & Grounds, as well as oversight of other subcontracted services as required. The Director of Facilities will directly supervise Lead Custodian(s), Maintenance Technicians, Grounds staff and one administrative Assistant. The Director of Facilities will report to the HES Regional Director of Operations. Specific responsibilities include customer relations/retention, quality assurance oversight, employee assessment/staffing, employee development, budget oversight, cost containment and reduction, short/long range planning, problem solving, and new product/service delivery.

Responsibilities/Tasks/Duties

• Manages all FM related activities of assigned buildings at account.
• Directs the daily activities of all HES Facilities employees and outside contractors
• Manage the day to day computerized maintenance management system (CMMS)work order process and execution
• Ensures all HES Facility personnel assigned work in a safe manner and in a safe environment. Promotes a culture of safety in all employee communications
• Ensures all work performed by HES Facility is done in a timely and cost effective manner according to all applicable codes
• Ensures all facilities under his/her responsibility are safe and comply with all federal, state, and local laws
• Maintains/monitors customer contacts (owner / customer), profiling customer needs/expectations and changes in customer priorities while developing/ implementing account retention strategies
• Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved by all individuals
• Monitors/evaluates both HES Facility and customer budgets and plans/coordinates future budget/special funding requests
• Administers cost containment/reduction activities among assigned sites and management personnel
• Provides short range/long range account planning to include initial overall planning with the Director of Operations, Vice President of Operations, and one-on-one activities with subordinates and customers

Education Requirements (All)

High School Diploma or Equivalent

Bachelor's Degree Preferred

Certification Requirements (All)

Valid State Driver License

Additional Information / Benefits

Optional daily pay

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation

This is a Full-Time position

Number of Openings for this position: 1

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