Account Manager

Location Novi MICleveland-Cliffs has an immediate opportunity for an Automotive Account Manager in Novi MI. The Account Manager is responsible for supporting accounts based on product segment full cycle negotiations business planning and sales planning. They will also have a strong customer relationship focus and will be seen as a sales business liaison advocating for their customers internally and Cleveland-Cliffs externally.Summary of Responsibilities Account management with responsibilities for quotes maintaining production pricing claims new business launch support problem resolution forecasting and inventory managementMaintain contact on an intermediate and advanced level with established customers identify customer needs and develop sales opportunities in the North American regionMake decisions at an intermediate levelAnalyze and interpret customer competitor & market trends on an intermediate to advanced levelAchieve sales and margin targets. Proactive involvement in strategic planning and contract negotiationsMust be able to communicate quality and delivery issues and coordinate problem resolution and performance improvementCommunicate customers expectations inside the organizationWork closely as part of a team with engineering technical service marketing accounting finance customer service and productionDeliver excellent customer service in person on phone or through email and other virtual communicationsGain proficient product knowledge to promote Cleveland-Cliffs steels within the automotive industryTranslate key financial components with accounts and the business internally and externallyTravel is requiredOther duties as assignedMinimum QualificationsHigh School Diploma or GED with relevant work experienceAbility to handle multiple projectsAbility to process all sales quotations and sales orders for assigned accountsAbility to set and manage prioritiesExcellent written and verbal communication skillsStrong negotiation skillsProficient in Microsoft Office tools especially Word Excel and PowerPointPreferred QualificationsBachelors degree in related field MBA is a plus3-5 years of customer service account management or similar experience in a manufacturing environment steel or automotive industry preferredAdvanced diplomatic skillsStrong presentation skillsCleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials direct reduced iron and ferrous scrap to primary steelmaking and downstream finishing stamping tooling and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity health insurance retirement plan education assistance paid time off and more.Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process please send an e-mail tocareersclevelandcliffs.comor call 1-312 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.Cleveland-Cliffs Inc. is an equal opportunity employer - MFVeteranDisability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.