Provide client feedback to internal technical groups in relation to new products or services and improvements to existing products or services. Education, Experience and Technical Skills: Bachelor degree and/or a minimum of three years of work related experience in information systems, business, or life sciences.
Numbers & Facts
Location
Sunrise, Florida (Remote)
Description
Position Summary:
The Account Manager – Midlevel, will be responsible for managing client accounts and projects for existing and new business. This position will pursue and promote total client satisfaction by proactively establishing a sound business relationship between the client and Synergistix.
Essential Duties & Responsibilities:
Serve as primary point of contact for all client related matters.
Manage multiple clients and prioritize tasks among those clients internally.
Gather client business requirements and translate into cost estimates, proposals and specifications, engaging Professional Services as necessary.
Run client status meetings and create detailed meeting minutes.
Provide oversight, follow-up and measure success for implementing projects.
Foster client partnerships to ensure joint alignment of short and long-term goals.
Serve as an internal client advocate and coordinate day-to-day operational tasks and client interactions.
Follow-through on all matters related to billing for client services.
Provide client feedback to internal technical groups in relation to new products or services and improvements to existing products or services.
Provide support for implementation and sales teams during new client engagements.
Perform other duties or special projects as assigned.
Qualifications/Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
Compliance with all personnel policies.
Education, Experience and Technical Skills:
Bachelor degree and/or a minimum of three years of work related experience in information systems, business, or life sciences.
Strong background and experience in program/project management.
Strong knowledge of data exchanges.
Working knowledge of relational databases.
Strong interpersonal skills and ability to work closely with cross-functional teams to achieve business and customer goals.
Experience working and supporting a pharmaceutical sales organization strongly desired.
Software development experience a plus.
Required occasional travel, up to 10%.
Soft Skills:
Self-directed, assertive, and able to work independently in a highly dynamic environment.
Ability to balance effectively multiple priorities.
Exceptional customer service and relationship building skills.
Exceptional verbal communication skills.
Excellence in written communications.
Creative and flexible problem solving abilities in a changing work environment.
Detail oriented and sound decision-making skills.
Strong organizational and inter-group collaborative skills a must.