Company Overview:
Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry's best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated's local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.
What to Expect:
The Account Manager will support our existing customer base and will collaborate with the sales team to reach prospective clients.
Duties/Responsibilities:
- Develop and maintain strong relationships with building owners, property managers, general contractors, consultants, and other key decision-makers.
- Manage a portfolio of assigned customer accounts and serve as the primary point of contact.
- Generate revenue growth through renewals, upselling, and cross-selling maintenance, repair, modernization, and other elevator services.
- Identify client needs and recommend solutions that align with operational and business objectives.
- Prepare proposals, negotiate contracts, and secure service agreements.
- Work collaboratively with operations and field teams to ensure timely and successful service delivery.
- Communicate customer requirements, concerns, and expectations to management and internal stakeholders.
- Proactively resolve customer issues and ensure a high level of customer satisfaction.
- Monitor account performance, forecast revenue opportunities, and maintain accurate sales pipeline information.
- Manage multiple customer projects simultaneously while meeting deadlines and company objectives.
- Conduct regular customer visits and business reviews to strengthen relationships and identify growth opportunities.
- Maintain detailed and accurate records of customer interactions, contracts, and account activity within CRM systems.
- Partner with business development and sales teams to pursue new opportunities and support strategic growth initiatives.
- Stay informed of industry trends, competitor activities, and market developments.
Attributes:
- Strong attention to detail
- Ability to multi-task
- Excellent verbal and written communication skills
- Possess aptitude for technical, mechanical concepts, and terminology
- Exceptional attention to detail, problem-solving and decision-making skills
- Excellent customer service skills
Why Join Elevated Facility Services?
At Elevated, we invest in our team members and provide the tools, benefits, and opportunities needed to build a long-term career.
Perks & Benefits
- Medical & Life Insurance Coverage
- 401(k) Company Match
- Paid Time Off & Holidays
- Employee Stock Purchase Program
- Paid Parental Leave
- Career Growth Opportunities
- Professional Development
- Employee Referral Bonus Program