As an Account Manager at AlphaGraphics Duluth | Johns Creek, you are a key driver to scale our company and to level up our clients' businesses. With a focus on inside sales, you deepen our footprint in existing accounts, and create a next-level experience for our clients.
Account Manager Responsibilities:
- Customer Experience: Provide a top-tier customer experience to delight clients and exceed their expectations.
- Problem Resolution: Present solutions when challenges arise and resolve customer complaints with five-star service.
- Production Liaison: Bridge customers' requests to the production team, maintaining attention to costs, stock, capabilities, and timeframes.
- Project Management: Manage orders as complete projects to meet quality and on-time standards. Make vendor arrangements, discuss capabilities with production, confirm stock availability & pricing, proactively update clients, and complete final quality control checks.
What We Expect of You:
- Revenue Generation: Build trust, educate customers, and deepen relationships to generate revenue with profitable margins.
- Lead Management: Grow assigned accounts/ proactively follow up with assigned inbound leads.
- Proactive Quoting: Prepare estimates and follow up multiple times in a timely manner across a variety of communication channels.
- Opportunity Recognition: Conduct onsite surveys, client meetings, and deliveries -- actively recognizing growth opportunities.
- Sales Growth: Apply customer retention, cross-selling, and up-selling strategies to increase sales/ reactivate accounts.
- Account Penetration: Build trust, educate, and deepen relationships with an increased number of contacts and departments with clients.
- Active Listening: Ask probing questions to capture customer specifications, unspoken needs, underlying problems, and future sales.
What You Bring to the Table:
- Looking for a career, not a job
- Understanding of the customer journey and a track record of scaling existing partnerships
- High energy, extremely self-motivated, with the ability to carry yourself like an executive
- Resourcefulness, ambition, investigative approach, with lots of innovation
Why Work Here? What You Can Expect?
- High-impact, low-ego environment built on collaboration and people-first values
- Dedication to our craft and care for the humanity behind the work
- Days with shared laughter and banter
- Celebrations of team members' birthdays and center milestones
- Community impact through quarterly team service projects for our neighbors
We are a woman-owned, locally based marketing and visual communications company that specializes in client solutions. Our center is individually owned and operated by The Gentner Group as a franchisee under the nationwide brand AlphaGraphics. Team members at AlphaGraphics Duluth | Johns Creek are employees through our PEO Justworks.
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.