Account Manager

About ZGMZero Gravity Marketing is a remote-first, full-service digital marketing agency headquartered in Madison, Connecticut, with team members across the country. Since 2008, we have grown into an agency specializing in SEO, Paid Media, Content Marketing, Social Media, Email Marketing, and more. We are Google Premier Partner certified, MOZ-recommended, and 5-star rated. What drives us is a commitment to strategies that are unique and driven by what works, using real-time data to attract the right audience with the right message at the right time. If you are a creative thinker who is energized by results, we want to hear from you.About the RoleThe Account Manager owns day-to-day communication, delivery, and coordination across mid-sized accounts spanning 23 products or services. This role translates client goals into clear plans, connects tactical work to broader business outcomes, and serves as the primary point of contact for account-level communication and delivery. Success looks like proactive client communication, accurate budget pacing, and consistent, high-quality inputs into strategic reviews and QBRs.What Youll DoIndependently manage day-to-day communication, delivery, and coordination across mid-sized accounts (23 products/services)Own timelines, deliverables, and pacing, and monitor budget and resource usage to support account healthLead client communication with confidence, setting clear expectations and managing pushback professionallyPrepare inputs for monthly performance reviews and QBRs, connecting results to client goals and strategyAnalyze performance data across channels and translate findings into clear, actionable recommendationsCoordinate across service lines to keep messaging, strategy, and execution consistent, with clear briefs and timelinesIdentify risks or blockers early and escalate with context and proposed solutionsSupport renewal and account growth by identifying opportunities and partnering with RevOps and senior team membersFollow documented processes and suggest improvements when workflows are unclear or inefficientBuild team connection through clear communication and shared knowledge, contributing to an inclusive, supportive team dynamicTest new tools and workflows, sharing learnings that improve day-to-day efficiencyWhat You Bring24 years of experience in digital marketing, preferably in an agency and client-facing roleExperience independently managing small scopes or mid-sized client accountsStrong understanding of how marketing channels work together to support business goalsAbility to interpret data and translate it into clear, actionable recommendationsStrong organizational skills with the ability to manage multiple priorities and deliverablesNice to HaveExperience working across multiple service lines (SEO, Paid Media, Social, Email)Familiarity with reporting and analytics platforms (e.g., Google Analytics, Looker Studio)Prior experience supporting renewal or account growth conversationsWho Thrives HereYou show up real, do the hard work with your team, and take ownership of your part without waiting to be asked. You are curious enough to challenge the default, honest enough to name what is not working, and grounded enough to work through the tough moments without losing sight of the bigger picture. You care about progress over perfection and bring both creative energy and strategic thinking to everything you do. If you are energized by results, invested in the work, and want to be part of something that is genuinely building toward something bigger, you will find your people here.BenefitsZGM offers a comprehensive benefits package designed to support you at work and beyond.Medical, dental, and vision coverage with multiple plan optionsHSA with company contribution for employees on a high-deductible health plan401(k) with company matchPaid time off, sick leave, and 11 paid holidaysVolunteer day and your birthday offMonthly internet stipendCompany-provided equipmentMental health resourcesEmployee discount program through PerkSpotLocationThis is a fully remote, U.S.-based position. Candidates must be authorized to work in the United States and must currently reside in one of the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Indiana, Massachusetts, Michigan, Nevada, North Carolina, New Jersey, New Hampshire, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, or Washington. At this time, we are only able to hire employees who reside in these states due to our current employment registrations.Equal OpportunityZero Gravity Marketing is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
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