Account Manager

Functioning as the client’s advocate, you will collaborate with Sales, Implementation, Member Services, Payroll, and Operations to resolve inquiries, communicate updates, and deliver long-term account value. Account Support & Ownership: Own client issues from intake through resolution across internal departments (Payroll, Operations, Member Services) and escalate proactively.

Fusion HCR is hiring an Account Manager for a preferred Client in Birmingham!

Make a Measurable Impact on Client Success

Position Overview
The Account Manager serves as the primary post-implementation partner for assigned client accounts. In this role, you will lead account growth, drive operational execution, and ensure an exceptional client experience. Functioning as the client’s advocate, you will collaborate with Sales, Implementation, Member Services, Payroll, and Operations to resolve inquiries, communicate updates, and deliver long-term account value.

Key Responsibilities

• Relationship Management: Act as the main account point of contact, building trusted relationships with key client stakeholders and conducting regular strategic check-ins.
• Account Support & Ownership: Own client issues from intake through resolution across internal departments (Payroll, Operations, Member Services) and escalate proactively.
• Onboarding & Offboarding Transitions: Assist implementation teams during client onboarding, ensuring clear documentation of contacts, workflows, and service expectations.
• Business Reviews: Conduct regular account check-ins and formal performance reviews focused on trends, risk mitigation, and program value.
• Data & Process Management: Maintain accurate CRM records (Salesforce) and collaborate cross-functionally to streamline operational workflows and eliminate bottlenecks.

Qualifications & Skills

• Experience: 2+ years in account management, customer success, benefits administration, insurance, or healthcare account management.
• Education: Degree in Business, Healthcare Administration, Communications, or equivalent experience.
• Technical Skills: Proficiency in Microsoft Office (Excel, Word, Teams, Outlook) and CRM platforms like Salesforce.
• Core Competencies: Excellent communication, proactive problem-solving, strong time management, and a collaborative, cross-functional approach.

Ready to drive retention and elevate client success? Apply today to lead partnerships that make a real difference.
 


Fusion HCR Staffing LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

The information contained in this job posting is for general informational purposes only. Fusion HCR Staffing reserves the right to modify, suspend, or discontinue any job posting at any time without notice. Employment is subject to satisfactory completion of background screening and other pre-employment requirements.