Account Manager

Job Description

Welcome to AMN Healthcare - Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker's Top 150 Places to Work in Healthcare - three years running.

• Consistently ranked among SIA's Largest Staffing Firms in America.

• Honored with Modern Healthcare's Innovators Award for driving change through innovation.

• Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006

Job Summary

The Account Manager II, Nursing & Allied develops and manages relationships with healthcare facility clients to support contingent workforce and clinician staffing needs. This role serves as a strategic partner to clients by understanding workforce challenges, identifying staffing solutions, and driving successful placement outcomes.

Working closely with recruiters, vendors, and internal stakeholders, the Account Manager manages open requisitions, promotes candidate opportunities, supports client workforce initiatives, and ensures a high-quality client experience throughout the staffing lifecycle.

Key Responsibilities

Client Relationship Management

• Build and maintain consultative relationships with healthcare facility contacts to understand staffing priorities, workforce needs, and future hiring demands.
• Partner with clients to develop staffing strategies that improve fill rates and support operational goals.
• Provide proactive recommendations to address workforce challenges across nursing and allied healthcare specialties.
• Maintain ongoing communication regarding open requisitions, candidate availability, confirmed clinicians, assignment status, and contract end dates.

Staffing Strategy & Workforce Planning

• Research and identify opportunities related to facility expansions, service line growth, workforce initiatives, and special staffing projects.
• Collaborate with business development leadership to align staffing strategies with client growth objectives.
• Gather information regarding key decision-makers, project timelines, and workforce planning needs to support business development efforts.

Candidate & Order Management

• Partner with recruiters to promote job opportunities and identify qualified clinicians who meet client requirements.
• Communicate staffing priorities through requisition details, order alerts, presentations, and ongoing collaboration.
• Monitor candidate pipeline activity and work with recruiting teams to improve submission and placement outcomes.

Vendor Management & Process Optimization

• Utilize vendor management systems (VMS) and workforce technology platforms to post orders, manage submissions, and improve speed-to-market.
• Follow established best practices for candidate submission, client communication, and requisition management.
• Support process improvements that enhance client satisfaction and operational efficiency.

Required Qualifications

• Associate degree and 2+ years of account management, client relationship management, staffing, healthcare operations, or workforce solutions experience

OR

• High school diploma or GED and 4+ years of account management, client relationship management, staffing, healthcare operations, or workforce solutions experience
• Experience managing client relationships and supporting business objectives.
• Experience working in a fast-paced environment with competing priorities and deadlines.
• Experience utilizing CRM, ATS, VMS, or related business systems.

Preferred Qualifications

• Experience in healthcare staffing, workforce solutions, or contingent labor management.
• Experience supporting nursing or allied healthcare staffing programs.
• Experience partnering with recruiters, vendors, or talent acquisition teams.
• Experience using vendor management systems (VMS) within healthcare environments.

Core Competencies

• Account Management
• Client Relationship Management
• Workforce Planning
• Healthcare Staffing
• Vendor Management
• Project Management
• Strategic Problem Solving
• Cross-Functional Collaboration
• Written and Verbal Communication
• Organization and Prioritization
• Process Improvement

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

Respect Passion Continuous Improvement Trust Customer Focus Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$19.50 - $24.25 Hourly

Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.