Account Lead Manager

Job Title: Account Lead Manager

Location: Austin, TX (Hybrid 4 days per week)

Duration: 6+ Months (Contract to Extend)

Job Description:

Our Opportunity:

•         It’s all about creating the future—for you and for us. We are Creative Center, an award-winning in-house agency that creates and produces a wide range of external and internal communications for the client.

•         We are uniquely positioned to grow client relationships, attract new clients, and bring innovative products to market effectively and efficiently.

•          Our passion to bring our best thinking forward every day drives our success.

•         We are currently seeking a skilled Account Manager (contractor) to join our Account Leadership team in Austin, TX.

•         The Account Leadership team serves as the front door to the agency and is responsible for fostering relationships with marketing across the Marketing organization.

•         The Account Lead serves as the C2 day-to-day contact for marketing managers of their respective lines of business, while also acting as the go-to subject matter expert for the agency teams.

•         Their insight and guidance are essential in inspiring solutions that successfully deliver on the partners’ business goals and marketing objectives.

What you’ll do (what you’re good at):

• Managing a range of marketing projects, and across various channels (mostly digital and owned channels).
• Establishing strong relationships with C2 peers and marketing partners that result in trust, open and honest communication, and clear expectations.
• Developing a solid, collaborative partnership with the Account Planner, Creative Team, UX Team, Tech Team and Program Managers to provide a strong and unified point of view to partners.
• Understanding, articulating and clarifying anticipated outcomes and key metrics relative to key marketing initiatives.
• Reviewing the team's work to ensure it aligns with the strategy, maps back to the creative brief, and addresses all their marketing partner’s asks.
• Delivering feedback that is strategic, clear and actionable for the team.
• Supporting strategic and creative recommendations with persuasive, clearly articulated rationale and data-driven insights.
• Engaging in prioritization discussions to ensure the marketing partners and agency are focusing on the most important work for the enterprise.
• Setting and managing expectations for projects and deliverables, and defining risks, tradeoffs and alternative solutions when a pivot is needed

Skills

• The ability to collaborate across disciplines and present work effectively
• A positive attitude and the flexibility to operate in an environment with deadlines and changing demands
• Insatiable curiosity that drives you to ask “why”
• Situational awareness; you’re a master at “reading the room”
• Persuasive, clear writing style
• An eye for detail
• Strong organizational skills
• Resourceful, creative problem solver
• Self-awareness in the use of verbal and nonverbal communication
• Eagerness to upskill and expand their knowledge base, driven by a desire for personal and professional growth.
• A proven track record of success delivering a wide range of large and medium-scale projects, particularly in digital platforms, and successfully getting them “over the finish line”
• Experience in highly regulated environments or at a financial institution is a bonus
• Prior agency experience is a must
• Qualified candidates have a minimum of 3-8 years of agency account management or account strategy experience working directly with clients and creative teams A strong solutions-oriented approach, user-experience focus and understanding of agency processes required.