Account Coordinator

The role works closely with account management and cross-functional teams to support effective customer service, timely execution of account activities, and overall operational efficiency. Responsible for providing administrative and commercial support to account management activities, assisting with customer inquiries, pricing requests, account coordination, and day-to-day service needs.

Overview:

Who We Are:

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

 

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

 

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

Work Arrangement:

On-Site / Part-Time

What You'll Do:

Responsible for providing administrative and commercial support to account management activities, assisting with customer inquiries, pricing requests, account coordination, and day-to-day service needs. The role works closely with account management and cross-functional teams to support effective customer service, timely execution of account activities, and overall operational efficiency.

Responsibilities:

Key Responsibilities:

Customer and Account Management Support:

• Support Account Managers with day-to-day customer inquiries, account coordination, and follow-up activities.
• Assist with maintaining customer relationships by ensuring timely communication and responsiveness.
• Maintain accurate customer information, account records, and activities in CRM and other internal systems.
• Assist in preparing customer reports, account updates, and other commercial documentation.

Pricing and Commercial Support:

• Assist Account Managers with preparing customer quotations and following up on pricing requests.
• Coordinate with Carrier Sales and Pricing teams to gather information required for customer quotes.
• Support the preparation of commercial proposals and customer presentations.

Order and Service Coordination:

• Coordinate with Operations and Carrier Sales teams to support customer requests and shipment related inquiries.
• Assist with order entry, scheduling requests, and customer updates as needed.
• Follow up on service issues and escalate concerns to the appropriate Account Manager or operational team.
• Support timely communication between customers, Account Managers, and internal departments.

Qualifications:

Experience:

 

No prior professional experience required. Previous internship, customer service, administrative, sales support, transportation, logistics, or related experience preferred.

 

Education & Credentials:

 

High school diploma or equivalent required. Current enrollment in or completion of an associate's or bachelor's degree program in business, supply chain, transportation, logistics, or a related field preferred.

 

Technical Skills:

 

Microsoft Office, CRM, TMS/order-entry systems, and basic Excel/reporting requirements.

 

Competencies:

 

Strong communication and interpersonal skills. Customer service orientation. Organizational skills and attention to detail. Ability to manage multiple priorities. Proficiency in Microsoft Office applications. Ability to collaborate effectively with cross-functional teams.

 

What We Offer? 

 

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

 

Our Total Rewards include:

 

• Competitive pay with recognition programs 
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.