Account Coordinator - Insurance Operations

Account Coordinator - Insurance Operations

Pay Rate: $24 per hour, W2

• Duration: 12 Month Contract
• Work Mode: Hybrid
• Location: Austin, TX
• Hours: 8:00 - 5:00 onsite 5x a week for training
• 6-8 Weeks of training 8:00-5:00 On Site daily

Responsibilities:

• Prepare proof of insurance documents on industry standard forms for our clients.
• Handle end-to-end standard client renewal process including timely and accurate update of policy data.
• Demonstrate ability to use context clues including email threads, miscellaneous documents and servicing instructions to deliver expected client results.
• Create and manage non-Acord documents as assigned, including endorsement creation, uploads, and swaps.
• Autonomously support onboarding for new clients, acquisitions, mergers etc.
• Research client feedback, complete RCA and provide clearly organized findings to stakeholders.
• Support workflow management as needed, act as a liaison/point of contact for extended team.

Requirements:

• High School Diploma required; Degree preferred.
• Intermediate Microsoft Office proficiency: Excel, PowerPoint, and Outlook.
• Customer service experience supporting clients in a fast-paced office environment.
• Able to self-manage and work independently to drive results.
• Experience reviewing business documents and identifying relevant information to complete tasks.
• Strong attention to detail and proofreading capabilities.
• Excellent written and verbal communication skills.
• 50 WPM typing.
• Proficient with the Microsoft Office suite, particularly Word and Outlook.

Preferred Skills:

• Expert user in all applications and tools utilized by Proof of Insurance Dept., including Basys, Wincert, Siebel, CSI, itools.
• Familiarity with COD, MOI and any company-specific applications.

Benefits:

• A company with a strong brand and strong results to match.
• Culture of internal mobility, collaboration, and valued partnership with HR from the business.
• Employee Resource Groups, which provide access to leaders, relevant volunteer, and mentoring opportunities.