Account Coordinator II

This is a highly collaborative, detail-driven role ideal for candidates with B2B sales support experience, strong communication skills, and comfort working in fast-paced, process-oriented environments. Our client is seeking an Account Coordinator to support their business sales professionals by managing and expediting complex orders, contracts, and quality control activities.

Job Title: Account Coordinator (sales support)
Location: Ballwin, MO  (Onsite)
Duration: 3 Months Contract, possibility of extension
Pay rate:- $21/hr
Schedule: Morning Shift

Overview
Our client is seeking an Account Coordinator to support their business sales professionals by managing and expediting complex orders, contracts, and quality control activities. This role plays a critical part in ensuring order accuracy, commission eligibility, and smooth execution throughout the end-to-end sales and ordering process. This is a highly collaborative, detail-driven role ideal for candidates with B2B sales support experience, strong communication skills, and comfort working in fast-paced, process-oriented environments.

What You’ll Do
Sales & Order Support

• Serve as a primary point of contact for the client’s sales professionals, supporting inbound requests related to complex orders
• Configure, process, and ratify orders in Salesforce.com, ensuring completeness, accuracy, and commission eligibility
• Provide pre- and post-sale monitoring, escalation, and resolution support for orders and contracts
• Identify defective or incomplete opportunities and partner with internal teams to develop and execute resolution plans

Subject Matter Expertise

• Act as a subject matter expert on the enterprise end-to-end sales and ordering process
• Provide guidance and help-desk support to Sales, Order Operations, Client Services, and Service Delivery teams
• Proactively improve order accuracy and help accelerate the overall sales and fulfillment process

Quality & Performance

• Maintain high quality standards with minimal order rejects following training
• Manage assigned cases, which are routinely reviewed and graded for quality and accuracy
• Balance availability and productivity metrics, including time in active vs. auxiliary states

Call Volume & Team Environment

• Inbound calls only, primarily from internal sales professionals
• Average of fewer than 10 calls per day, with significant casework and system-based tasks
• Daily interaction and feedback from supervisors
• Support a large, enterprise-level sales organization (hundreds of sales professionals across multiple locations)

Qualifications

• Experience supporting B2B sales teams in a coordination, sales support, or operations role
• Strong communication and customer service skills
• High attention to detail with the ability to manage complex, multi-step processes
• Comfort working in Salesforce or similar CRM systems (Salesforce preferred)
• Ability to work onsite in Ballwin, MO
• Adaptability in a metric-driven environment

Additional Details

• Overtime: Typically voluntary, with occasional mandatory overtime based on business needs
• Retention: Many contractors remain in the role for 1–2 years due to strong team support and role stability