Why Join Tech24?
At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:
Weekly Pay - Reliable pay, every week
Fully Equipped for Success - Company computer and equipment provided
Work-Life Balance - Generous paid time off, paid holidays, and your birthday off
Comprehensive Benefits - Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
Company-Paid Protection - Long-term disability and basic life insurance at no cost to you
Retirement Planning Made Easy - 401(k) with company match and immediate vesting
Employee Assistance Program (EAP) - Free, confidential counseling and support for you and your family, including financial and legal resources
Position Summary
The Account Coordinator is a vital support and oversight role with responsibility for duties related to strategic National Account customers. They serve as the first point of contact for clients who receive service from Tech 24 and their family of partners on a national level. Those in this role are tasked with duties that support relationship management, client strategy, account growth, and internal coordination. Team members in this role will partner with Business Development and Billing teams where needed throughout the life cycle of the customer relationship. Special assignments could also be assigned at a branch/region/national level.
Key Responsibilities
Serve as main point of contact for assigned accounts and support the establishment of a lasting partnership
Engage and coordinate with cross-functional teams to ensure timely delivery of service and resolution of reported concerns
Proactively manage and resolve client reported escalations or account related requests to mitigate service concerns
Maintain and update client files in system of record, schedule routine meetings, and produce reporting
Answer incoming inquiries from assigned customers
Support contract renewals along with the identification of organic growth opportunities
Establish and document strategy and support workflows related to specific client needs to reach communicated growth and measurement goals
Professionally interacts with both internal and external customers and teams
Learns and utilizes Field Service Management Software, Microsoft Suite and tools appropriately
Adheres to all company policies and procedures
Communicate growth opportunities to sales, as needed
Qualifications
Associates degree or equivalent preferred
Detail oriented with the ability to manage multiple accounts simultaneously
Work well under pressure and ability to meet deadlines
Strong presentation and negotiation skills to influence stakeholders at all levels
Previous experience in Account Coordination or Management
Exceptional verbal and written communication as well as problem solving skills
Proficient computer skills
Exceptional interpersonal skills and the ability to work well in a team setting
Exceptional organization and attention to detail
Dependable and honest professional
Must be motivated, self-starter, and able to follow through on duties and assignments with minimal supervision
Initiative - Acts, seeks new opportunities, strives to see projects to completion
Results Driven - Defines appropriate goals, persistence, and tenacity to achieve goals, articulates vision and plans for accomplishment
Strategic thinker, creative, persuasive
Fosters a "team" approach to solutions
Proactively assess, clarify, and validate client needs and incorporate into needs solutioning
Adaptability - open to innovative ideas, can cross multiple market segments, service lines, and geographic cultures easily, develops and maintains professional relationships with internal and external clients
Impeccable credentials and uses methods of the highest level of integrity, ethics, and honesty
Leverages decision frameworks and exercises sound judgement
Ability to thrive in a changing environment utilizing critical thinking skills, and solutions mindset. Adjust priorities to meet deadlines for customers and candidates.
Compensation Transparency
The advertised pay range for this position is $60,000 - $75,000 annually. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.