Accela Business Analyst

Accela Business Analyst

Lawrenceville, GA 30046 (This position may work on-site or remote but should be available to meet on-site upon request with advance notice.)

Long term contract

Description:

• We are seeking a skilled Business Analyst with experience in local government permitting and licensing systems, particularly Accela. This role will support initiatives by analyzing business processes, documenting and reviewing requirements, recommending best-practice configurations, supporting quality assurance through testing and validation, and assisting with end-user adoption.
• The Business Analyst will also serve as a liaison between business stakeholders, IT staff, and vendors to ensure system solutions align with operational needs.
• Strong knowledge of Accela, permitting workflows, and the ability to translate business needs into effective system designs are essential.

Responsibilities:

• Support Planning & Development staff in analyzing, designing, and implementing Accela system solutions to enhance business operations
• Collaborate with cross-functional teams to translate business requirements into technical specifications that align with departmental goals and Accela platform capabilities
• Lead the development and enhancement of Accela solutions, proactively engaging users to identify potential issues and ensure timely resolution
• Coordinate and perform quality assurance testing to validate system functionality and ensure solutions meet business and technical requirements
• Partner with Accela developers and IT staff to resolve system issues and implement improvements that enhance system performance and user satisfaction
• Utilize tools such as Accela, Visio, Excel, PowerPoint, Word, Outlook, Teams, Power BI, and Jira to support requirements gathering, solution design, documentation, testing, and communication
• Deliver system demonstrations, presentations, and training sessions to effectively communicate updates, features, and best practices to end users and stakeholders
• Mentor team members by sharing knowledge, promoting best practices, and contributing to overall team proficiency and project success

Minimum Qualifications:

• Bachelor''s Degree in Business or IT, or equivalent professional experience
• Direct, hands-on experience working with Accela systems

Preferred Experience:

• 3+ years of experience working as an Accela Business Analyst
• 3+ years of experience documenting requirements, configuring or managing Accela system
• solutions, and supporting system design and adoption
• 3+ years of experience facilitating user testing and conducting QA validation
• Experience working within agile project management frameworks
• Advanced skills in Visio, Excel, PowerPoint, Word, Outlook, Teams, SharePoint, Power BI, Jira