Position: Account Representative Employment Type: Direct Hire, Full-time (on-site) Industry: A document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance, and billing industries across the U.S. Location: Orlando, FL Pay Rate: $27.00 - $28.00 per hour Schedule: Mon - Fri, 8:00 AM - 5:00 PM
The company
This is a leading technology-driven company in the document services industry, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment.
The position
Our Account Representatives manage the day-to-day tasks to support our clients with their projects in a fast-paced technical environment.
Essential duties & responsibilities
Act as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting, and Purchasing.
Provide professional care and handling of designated accounts.
Oversee client implementations, manage daily tasks for accounts, and monitor production work-flows.
Assist clients in understanding print, mail, and online presentation specifications.
work with internal teams to troubleshoot technical issues and create technical documentation to client specifications.
Ensure accurate client billing and generate client reports.
Collaborate with teams to enhance efficiency and deliver top-tier service.
Basic Qualifications
Benefits:
A strong, competitive benefits plan for you and your family.
401(k) & Roth + Employee Stock Ownership Plan
Medical, Dental, Vision & Life Insurance
Vacation, sick leave, and paid holidays – including your birthday!
Employee Assistance & Care Programs
Dedicated training as well as hands-on training with the Client Services team.
Employee Ownership through their Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee; you become an employee-owner,sharing in our company's success and shaping its future.