Academic Services Officer I/II

Academic Services Officer I/II

Wayne State University is searching for an experienced Academic Services Officer I/II at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Job Purpose:

The Colonel Gregory Gadson Office of Military and Veterans Academic Excellence (Gadson OMVAE), in partnership with the University Advising Center (UAC), seeks an Academic Services Officer I/II to join its dedicated team of professionals providing high-quality, student-centered, and culturally responsive support.

This position will be primarily housed within Gadson OMVAE and will provide supplemental academic advising, outreach, transition support, and student-success programming for Wayne State University's veteran and military-connected student population. The successful candidate will also support the daily operations of the Student Veterans Resource Center and serve as a liaison between military-connected students, academic departments, and other University offices.

In addition, the position will serve as a member of the UAC's Pre-Med and Health Science Center (PMHSC), providing academic advising and programming to students pursuing pre-nursing, pre-medical, pre-dental, and pre-physician assistant pathways.

The Academic Services Officer I/II will report to the Senior Director of University Advising and will work closely with Gadson OMVAE leadership regarding the position's military-connected student support responsibilities.

Essential Functions:

• Support the academic onboarding of Wayne State University's veteran and military-connected student population.
• Provide initial and ongoing supplemental academic advising, outreach, transition support, and student-success programming for veterans and military-connected dependents.
• Create a welcoming environment that promotes belonging, engagement, persistence, and academic success.
• Coordinate the veteran holistic admissions review process, including application review, consultation, admitted-student tracking, monitoring, and outreach.
• Develop and distribute communications, alerts, and programming related to student success, enrollment, scholarships, military-connected benefits, and campus opportunities in coordination with the Gadson OMVAE benefits-certification team.
• Build collaborative relationships and serve as a point-of-contact liaison to academic departments and other University offices regarding individual and collective military-connected student needs and concerns.
• Support the daily operations, programming, and student engagement activities of the Student Veterans Resource Center.
• Assist military-connected students with navigating University policies, academic requirements, and campus resources.
• Help students balance academic responsibilities with employment, family, military service, and other life commitments.
• Coordinate Primary School Letter documentation for students seeking approval to complete coursework at another institution.
• Provide advising and support to students preparing for nursing, medical, dental, and physician assistant programs within the WSU Pre-Med and Health Science Center
• Assist students with prerequisite course planning, co-curricular development, patient-care experience requirements, testing, assessments, and the application process for professional programs.
• Assist students exploring alternative academic and career pathways, including career changers and students reconsidering their intended professional program.
• Participate in WSU Open Houses, admission yield events, orientation programs, and other outreach initiatives supporting Gadson OMVAE and PMHSC priorities.
• Support the University Advising Center with New Student Orientation, including early outreach, course scheduling assistance, and advising presentations.
• Make appropriate referrals to academic, financial, personal, career, and other student-support offices.
• Maintain accurate and detailed advising records in the STARS student advising platform.
• Participate in regular advisor training and professional development focused on building and maintaining advising competencies.
• Perform other related duties as assigned.

Unique duties:

Qualifications:

Minimum Qualifications:

• Bachelor's degree required for Academic Services Officer I.
• Master's degree in counseling, higher education leadership, student affairs, student personnel services, or a related field required for Academic Services Officer II.
• Minimum of two years of professional experience in higher education, academic advising, student services, or a related area.
• Excellent interpersonal, oral, and written communication skills.
• Demonstrated ability to collaborate effectively across academic and administrative units.
• Experience working with diverse student populations.
• Ability to manage multiple priorities effectively and meet established deadlines.
• Experience advocating for student needs, goals, and concerns in support of student persistence, achievement, and success.
• Strong commitment to promoting educational access and achievement.
• Demonstrated decision-making, organizational, and time-management skills, with strong attention to detail.
• Ability to work occasional evening and weekend hours.
• Excellent computer skills and the ability to adapt to new software programs, student-information systems, and online resources.

Preferred Qualifications:

• Experience working with veterans, service members, military-connected dependents, or other nontraditional student populations.
• Experience providing academic advising or student-success support in a college or university setting.
• Experience with pre-health, pre-nursing, or professional-school advising.
• Experience reviewing admission applications or supporting admission and enrollment outreach.
• Experience using student-information, advising, case-management, or customer-relationship-management systems.
• Knowledge of University policies, student-support services, and referral processes.

Preferred qualifications:

School/College/Division:

Generic Division

Primary department:

H9244

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum:
• Salary hire maximum:

Working conditions:

Wayne State University is a premier, public, urban research university located in the heart of Detroit, where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity, and inclusion creates exceptional educational opportunities that prepare students for success in a diverse, global society. WSU encourages applications from women, people of color, and other underrepresented groups. WSU is an affirmative action/equal opportunity employer.

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.