AbbeHealth Care Coordination Supervisor

Overview: The Supervisor Community Based Services will be responsible for the day-to-day operations of Abbe Center’s community-based services for the respective service area and ensuring seamless team management and development, service delivery, quality improvement and evaluation. · Provides coaching, clinical consultation, and assists with problem solving related to identifying unique and person-centered approaches in response to client needs.

Overview:

The Supervisor Community Based Services will be responsible for the day-to-day operations of Abbe Center’s community-based services for the respective service area and ensuring seamless team management and development, service delivery, quality improvement and evaluation. 

Why UnityPoint Health?:

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities:

·        Ensures the implementation of best practices related to the provision of community-based services.

·        Schedules orientation activities and provides orientation to new staff. Works collaboratively with training coordinator and other team members to ensure a welcoming and           seamless onboarding experience for new hires.

·        Provides ongoing rounding, managing productivity, counseling, coaching, performance appraisals, and disciplinary action as needed.

·        Approves payroll for program staff.

·        Complete regular audits and provides training and direction to staff related to identified concerns or needs.

·        Provides oversight for referrals and intake

·        Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns                         immediately.

·        Participates in the recruitment, hiring, and evaluation of community-based services staff.

·        Ensures the adherence to established policies and procedures in community-based services.

·        Ensures the completion of daily, weekly, and monthly requirements in all locations and programs.

·        Identifies staff training needs and provides information to Manager related to training opportunities.

·        Provides training to all program staff related to policies, program changes, client needs, and annual client assessments and treatment plans.

·        Provides coaching, clinical consultation, and assists with problem solving related to identifying unique and person-centered approaches in response to client needs.

·        Ensures timely new hire and annual training completion for all staff.

·        Works collaboratively with other Community Based Services Supervisors to ensure training and development needs of all staff are met.

·        Collaborates with other internal teams and across the service line to identify and address needs of staff and clients.

·        Provides training to staff on quality improvement measures for community-based services and ensures implementation.

·        Ensures the adherence to established policies and procedures in community-based services.

Qualifications:

Bachelors Degree, Human Services or related field, required

At least 1 year experience in Human Services related field, required

Valid driver’s license when driving any vehicle for work-related reasons.

Experience working with individuals with serious mental illness, preferred
Prior leadership experience, preferred

Fosters professional, person-centered, culturally responsive relationships that promote strengths, resiliency, recovery, and hope, required
Recognizes symptoms of physical and mental illness and performs or coaches staff to perform appropriate interventions and/or referrals, required
Detail oriented and able to prioritize a variety of responsibilities – while meeting established deadlines, required
Familiar with home and community-based services, preferred
Basic computer skills including Microsoft Office applications, required
Ability to meet clients in their home or community, required