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5Yrs ServiceNow UI or UX Designer - Onsite - in-person interview

GoIntellects

  • Washington, District of Columbia
  • 4 days ago

    Highlights

    Job Description: -Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces, including wireframes, user flows, interactive prototypes, and high-fidelity visual designs. -Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with real end users (District employees, businesses, and residents).

    Numbers & Facts

    LocationWashington, District of Columbia

    Description

    Role:  ServiceNow UI/UX Designer 
    Client: DC Government
    Location: Washington DC
    Job Description:

    -Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces, including wireframes, user flows, interactive prototypes, and high-fidelity visual designs.

    -Partner with business analysts, ServiceNow developers, and agency stakeholders to translate functional requirements into intuitive, accessible interface designs.

    -Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with real end users (District employees, businesses, and residents).

    -Build and maintain design systems, style guides, and reusable UI components consistent with ServiceNow's Now Design System and DC government branding/accessibility standards.

    -Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring designs are technically feasible within platform constraints.

    -Ensure all designs meet Section 508 / WCAG 2.1 AA accessibility standards and are tested for compliance.

    -Collaborate with ServiceNow developers/administrators during build and QA phases to ensure design fidelity is preserved through implementation.

    -Create and maintain UX documentation, including personas, journey maps, information architecture diagrams, and design specifications.

    -Present design concepts and rationale to technical and non-technical stakeholders, including agency leadership.

    -Stay current on ServiceNow platform releases (ex: new Now Experience UI Builder capabilities) and recommend design improvements accordingly.

    -Support change management and training efforts by producing clear visual documentation of new interfaces and workflows.

     

    Minimum Qualifications

    -Bachelor's degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field, or equivalent professional experience.

    -Minimum of 5 years of professional experience in UI/UX design, with demonstrated experience designing for enterprise software platforms.

    -At least 4 years of hands-on experience designing within or for the ServiceNow platform (Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent interfaces).

    -Proficiency with industry-standard design and prototyping tools (ex. Figma, Adobe XD, Sketch).

    -Solid understanding of user-centered design methodology, including user research, journey mapping, wireframing, and usability testing.

    -Working knowledge of HTML, CSS, and basic JavaScript sufficient to collaborate effectively with ServiceNow developers and customize Service Portal widgets.

    -Demonstrated experience designing for accessibility (Section 508/WCAG 2.1 AA).

    -Strong portfolio showcasing enterprise UX/UI work, including before/after examples or platform-specific projects where possible.

    -Excellent communication skills, with the ability to present and defend design decisions to both technical and non-technical audiences..



    Preferred Qualifications:

    -ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).

    -Experience working within a government or public-sector IT environment.

    -Familiarity with the ServiceNow Now Design System component library.

    -Experience with Agile/Scrum development environments and tools such as Jira or ServiceNow Agile Development.

    -Prior experience conducting design work under public-sector procurement, security, or compliance requirements (e.g., FISMA, NIST).

     

    Knowledge, Skills, and Abilities:

    -Strong visual design sensibility paired with practical understanding of enterprise platform constraints.

    -Ability to balance user needs, business requirements, and technical feasibility.

    -Skilled at synthesizing feedback from multiple stakeholders into cohesive design solutions.

    -Detail-oriented, organized, and capable of managing multiple design projects concurrently.

    -Comfortable working in a fast-paced, mission-driven government environment.

     
    Compensation: $40.00 - $45.00 per hour




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