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Design and Creativity Jobs

ServiceNow UI/UX Designer

Tecknomic LLC

  • Washington, DC
  • 2 days ago
  • $39–$44 Per Hour
  • Full-time

Highlights

The DC Office of the Chief Technology Officer (OCTO) is seeking a ServiceNow UI/UX Designer to design, enhance, and optimize user-centered digital experiences across the District of Columbia Government’s ServiceNow platform. This is a 100% onsite role in Washington, DC.

Numbers & Facts

LocationWashington, DC
Job TypeFull-time
Salary$39–$44 Per Hour

Description

The DC Office of the Chief Technology Officer (OCTO) is seeking a ServiceNow UI/UX Designer to design, enhance, and optimize user-centered digital experiences across the District of Columbia Government’s ServiceNow platform. You will collaborate with business stakeholders, developers, and end users to create intuitive, accessible, visually engaging solutions, aligned with enterprise standards, the ServiceNow Now Design System, and Section 508 / WCAG 2.1 AA accessibility. This is a 100% onsite role in Washington, DC.

Job Responsibilities

Responsibilities

  • Design end-to-end user experiences for ServiceNow modules, portals, and
  • Employee/Customer Workspaces (wireframes, user flows, interactive prototypes, and high-fidelity visual designs)
  • Partner with business analysts, ServiceNow developers, and agency stakeholders to translate requirements into intuitive, accessible interface designs
  • Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with real end users
  • Build and maintain design systems, style guides, and reusable UI components consistent with the ServiceNow Now Design System and DC branding/accessibility standards
  • Design and configure Service Portal widgets, UI Builder pages, and Now Experience components within platform constraints
  • Ensure all designs meet Section 508 / WCAG 2.1 AA accessibility standards and are tested for compliance
  • Collaborate with ServiceNow developers and administrators during build and QA to preserve design fidelity
  • Create and maintain UX documentation (personas, journey maps, information-architecture diagrams, and design specifications) and present design rationale to stakeholders

Qualifications

Qualifications

  • Bachelor’s degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or equivalent professional experience
  • Minimum 5 years of professional UI/UX design experience, including designing for enterprise software platforms
  • At least 4 years of hands-on experience designing within or for the ServiceNow platform (Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent)
  • Proficiency with design and prototyping tools (Figma, Adobe XD, Sketch)
  • Solid user-centered design methodology (user research, journey mapping, wireframing, usability testing)
  • Working knowledge of HTML, CSS, and basic JavaScript to collaborate with developers and customize Service Portal widgets
  • Demonstrated accessibility design (Section 508 / WCAG 2.1 AA); strong enterprise UX/UI portfolio; excellent communication
  • Preferred: ServiceNow CSA or CAD certification; government/public-sector IT experience; Now Design System familiarity; Agile/Scrum (Jira); FISMA/NIST awareness

Required Skills

  • End-to-end ServiceNow UX/UI design (portals, Workspaces, modules): wireframes, prototypes, high-fidelity visuals
  • User-centered design: user research, journey mapping, usability testing, and stakeholder validation
  • Design systems, style guides, and reusable UI components (ServiceNow Now Design System)
  • Service Portal widget, UI Builder, and Now Experience component design within platform constraints
  • Accessibility design and testing (Section 508 / WCAG 2.1 AA)
  • UX documentation (personas, journey maps, information architecture) and stakeholder presentation
  • *Software / platforms:* ServiceNow (Service Portal, UI Builder, Now Experience), Figma, Adobe XD, Sketch; HTML, CSS, basic JavaScript

Skills

  • UX Designer
  • UI DESIGNER
  • PRODUCT DESIGNER
  • Journey Mapping

Benefits

Medical, Dental, Vision

About Company

About Tecknomic 
Tecknomic is a technical staffing firm partnering with government and Fortune 500 clients across manufacturing, engineering, and technology. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected-veteran status, or any other protected characteristic. 

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