Broadband, Coaching, Communication Skills, Component Assembly, Computer Skills, Continuous Improvement, Corporate Policies, Dental Insurance, Detail Oriented, Disability Insurance, Distribution Services, Electrical Wiring, Electricity, Electronics, Employee Assistance Plan, Employee Relations, Equal Employment Opportunity (EEO), Establish Priorities, Flexible Spending Accounts, ISO 9000, Industry Standards, Interpersonal Skills, Kronos Products, Leadership, Life Insurance, Logistics, Maintain Compliance, Maintenance Services, Manufacturing Technology, Mentoring, Microsoft Office, Multitasking, OSHA, Operations Processes, Organizational Skills, People Management, Physical Demands, Presentation/Verbal Skills, Printed Circuit Board (PCB), Problem Solving Skills, Project/Program Management, Quality Assurance Methodology, Records Management, Regulations, Risk Management, Safety Compliance, Safety Standards, Safety/Work Safety, Schedule Development, Soldering, Team Lead/Manager, Team Player, Technical Leadership, Technical Support, Time Management, Tuition Reimbursement, Vision Plan, Warehousing, Wireless Communications, Writing Skills
CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
The Repair Supervisor is responsible for coordinating repair activities. This position supervises a team of repair technicians, assigns tasks, and ensures efficient and timely completion of repairs, while managing schedules, records, and optimizing operations to meet customer needs.
2nd Shift: 3:00PM - 11:45PM, Monday-Friday
Duties and Responsibilities
- Assists the Branch Operations in coordinating the operations and processes of testing, repairing, and refurbishing products.
- Supervise and coordinate repair technicians to ensure timely and accurate completion of repair tasks, quality performance, safety standards, and efficient turnaround times.
- Direct the work of employees engaged in wiring, soldering, and assembling fabricated components to create subassemblies or assemblies for electrical or electronic systems.
- Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
- Conduct thorough reviews of work orders to ensure accuracy and completeness.
- Train and mentor repair technicians, providing ongoing coaching and development opportunities to enhance technical skills and performance.
- Assisting in enhancing the performance and productivity of a department of employees within the repair operation.
- Order parts and equipment, as necessary.
- Provide the next level of support for escalated technical issues during the work shift.
- Communicate with customers to provide updates on repair status and address any concerns or issues.
- Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
- All other duties assigned, based on the business the warehouse supports.
Required Skills and Experience
- Electronics certification.
- Experience in circuit board soldering required.
- Previous technical management/leadership experience.
- Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Strong leadership and interpersonal skills.
- Effective communication skills, both verbal and written, with the ability to communicate technical information clearly and concisely.
- Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
- Capacity to engage with customers in a professional manner.
- Strong computer skills, including proficiency in Microsoft Office.
- Knowledge of ISO 9000 Quality Systems.
Preferred Skills and Experience
- Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
- Experience working with UKG and Kronos.
- Experience in supervising temporary staff.
- General knowledge of OSHA Standards.
Educational Requirements
- Associate degree preferred or equivalent work experience
Physical Demands and Working Conditions
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:
- Weekly pay every Thursday
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Tuition reimbursement
Work Authorization
- United States (Required)
- Must be 18 years of age
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting
Workforceoperations@CTDI.com
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