["Sr. Operations Quality Analyst (CA)","Sr. Operations Quality Analyst (CA)"]

ResponsibilitiesThe Senior Billing Quality Analyst serves as a critical control point across the Opportunity-to-Cash (O2C) lifecycle, ensuring billing accuracy, compliance, and operational efficiency. This role combines pre-invoice validation, post-billing audit, and analytical review to detect discrepancies, prevent revenue leakage, and drive continuous process improvement.Perform pre-invoice validation of orders, contracts, pricing, and billing schedulesConduct post-invoice audits of billing transactions and accounts receivableInvestigate billing discrepancies and identify root causesValidate product configurations, SKUs, and entitlementsIdentify billing risks and data inconsistenciesPartner cross-functionally to resolve issuesDevelop and enforce billing quality standardsTrack and report KPIs including billing accuracy and error ratesBuild dashboards and analytical reportsLead process improvement initiativesSupport system implementations and testingIdentify automation and AI opportunities in billingEnsure compliance with policies and audit requirementsProvide training and mentorship to team membersQualificationsAssociate's Degree (AA) in Business Administration or related field, or equivalent work experienceExperience auditing contracts, pricing, and billing termsExperience in MSP, SaaS, or services-based environmentsExposure to subscription or usage-based billing modelsExperience is supporting auditsAttention to detailWorking knowledge of ERP, PSA, or billing systemsAdvanced analytical skillsRemote: Job duties are performed from the employee's home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.BenefitsWe provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles.EEO StatementNWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.#J-18808-Ljbffr