["Senior/Experienced Service Advisor","Senior/Experienced Service Advisor"]

Portland, OR | BMW | Luxury performance brand | 5+ years experience | High-line preferred | Pacific Northwest | Veterans encouraged to apply | $70,000 - $140,000/yr OTESwickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.BMW of Portland represents one of the world's most respected performance luxury brands in a city that appreciates both. Our guests are passionate, knowledgeable, and loyal to advisors who match their standard. Five years of service experience is the floor here -- because the guest base demands it and the role requires it.What You'll DoServe as the primary point of contact for guests throughout the service process -- from write-up to deliveryTranslate complex repair information into clear, confident communication that earns trust and sets accurate expectationsBuild precise estimates, commit to realistic timelines, and follow through on every promise made to the guestCoordinate with technicians and parts to keep repair workflows moving efficiently and on scheduleIdentify and present additional service recommendations that protect guest safety and vehicle performanceDeliver a white‑glove pickup and delivery experience consistent with the BMW brand standardMaintain accurate records in the DMS and uphold all documentation and compliance standardsRepresent BMW of Portland with the expertise, professionalism, and genuine hospitality the brand and its clientele expectWhat We're Looking For5+ years of service advisor experience in a franchised dealership -- requiredHigh‑line or luxury brand experience strongly preferred -- BMW, Mercedes‑Benz, Audi, Porsche, Lexus, or similarDemonstrated history of strong CSI and NPS performance and a loyal repeat guest baseReynolds & Reynolds or CDK experience preferredli>Polished, composed communicator -- able to hold a professional conversation with a demanding, knowledgeable clientele under pressureAble to manage high volume accurately without losing attention to detail or the guest experienceValid driver's license with a clean driving recordA hospitality mindset -- five years in this business has taught you that how you treat people is everythingWhat We OfferOTE of $70,000 - $140,000/yrPaid BMW manufacturer and product trainingMedical, dental, and vision insuranceLife insurance and supplemental coverage optionsPaid time off and paid holidaysClear career path -- strong advisors grow into senior advisor and service management rolesEmployee vehicle purchase and service discountsA high‑performance team culture built on standards, accountability, and genuine care for the guestBMW of Portland gives a seasoned service advisor the brand, the market, and the operational culture to do their best work. Five years in this industry means you've seen what a well‑run service department looks like -- and you know the difference. This is a store that takes that standard seriously.If you're an experienced high‑line advisor ready to represent one of the world's great performance brands in one of the Pacific Northwest's most dynamic markets -- we'd like to meet you.#J-18808-Ljbffr