| Location | Atlanta, Georgia |
Job Description
The duties and responsibilities of this position include, but are not limited to:-Assisting customers of US branch with product-related questions by email and in person-Handling claims regarding refunds or exchanges-Processing orders are given over the phone, email, or internal ERP system-Handling communication with customers and vendors to ensure on-time payment-Assisting in coordinating the delivery process to meet guarantees to customers-Managing relationships with customers-Updating internal databases with account information-Liaise with internal teams to ensure proper pre-and post-sales service-Prepare, file, and retrieve sales-related documents such as invoices and PO Status-Assisting all sales related work
Qualification-The following skills and qualifications are required for this position:-Strong communication skills with a problem-solving attitude-Excellent computer skills ( MS Office in particular)-Organizational and time-management skills-Hands-on experience with CRM software-Highly motivated, self-directed, and customer service oriented-Demonstrate strong attention to detail and a sense of urgency-Ability to learn and perform multiple tasks in a fast-paced environment-Ability to work independently as well as in a team environment Bachelors degree