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["HR Specialist II","HR Specialist II"]

Spectraforce Technologies

  • Austin
  • 5 days ago
  • Remote

    Highlights

    Is a Subject Matter Expert (SME), and partners with global stakeholders, COEs, and vendors to identify and implement process and automation improvements to enhance the pre-hire experience. 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling.

    Numbers & Facts

    LocationAustin (
    Remote
    )
    IndustryComputer/IT Services
    Company Size500 to 999 employees
    Year Founded2004
    Websitehttp://www.spectraforce.com

    Description

    Title: HR Specialist II

    Work Location: Remote

    Duration: 6+ Months

    Shift Timing: 1st shift | If they live EST work from 9:30AM to 6:30PM | If they live CST work from 8:30AM to 5:30PM

    Key Responsibilities:
    • Manages complex end-to-end pre-hire activities: offer letters, employment agreements, background & medical checks, right-to-work verification.
    • Resolves complex inquiries via case management, telephony, chat and all HR systems & tools.
    • Ensures timely and high-quality completion of complex, time-sensitive activities to meet performance and quality Service Level Agreements (SLAs).
    • Ensures compliance with policies, documentation standards, and audit requirements.
    • Is a Subject Matter Expert (SME), and partners with global stakeholders, COEs, and vendors to identify and implement process and automation improvements to enhance the pre-hire experience.
    • Identifies and solutions for trends or inefficiencies and contributes to enhancement projects.
    • Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new Pre-hire Services team members.
    • Support AI-driven initiatives and use data insights to enhance service delivery.
    • Supports global HR Projects.
    • Other HR Support as needed.

    Minimum Qualifications:
    • At least a 2-year degree in Human Resources or a field applicable to the role with 2 or more years of experience in Human Resources or related field.

    Preferred Qualifications:
    • 1 or more years' experience in related pre-hire or onboarding activities providing Exceptional customer service support.
    • 1 or more years' experience using HR Systems and tools including Workday and ServiceNow.
    • 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling.

    Additional Job Standards:
    • Strong command of English language, both written and verbal.
    • Advanced issue resolution, problem-solving, and decision-making skills.
    • Interest in technology and automation, with basic knowledge and understanding of AI tools.
    • Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality.
    • Intermediate analytical and excel skills.
    • Excellent communication skills.

    Required Skills:
    • Comfortable taking multiple calls.
    • Strong communication skills.
    • Critical thinker-think through processes.
    • Customer Service skills.

    Preferred Skills:
    • 2 year human resources degree.

    Education Requirement:
    • Associates Degree.

    About Company

    Spectraforce is a leading global services firm that provides a portfolio of Consulting, Staffing and Outsourcing services & solutions to a broad range of clients and industries worldwide. We are headquartered in Raleigh, NC, USA and have offshore global delivery centers at Pune, Chandigarh, and Hyderabad, India. At Spectraforce we have a Philosophy - a Philosophy that excellence is derived through dedicated, focused and innovative work. We also believe that knowledge comes through sharing and growth comes to every organization where people use knowledge in team work. A progressive culture and a world of possibilities is what you see with us.

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