["Customer Service Rep (PT)","Customer Service Rep (PT)"]
BrightStar Care
- Westerville
- 9 days ago
- $20 Per Hour
Highlights
You'll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time. You're confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.
Numbers & Facts
| Location | Westerville |
| Industry | Healthcare Services |
| Company Size | 100 to 499 employees |
| Website | https://www.brightstarcare.com/fairfax |
Description
Why This Role Matters
Every interaction a customer has with BrightStar Propane shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you'll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.
What You'll Do
You'll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.
You're confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.
What You'll Actually Do in Your First 30 Days
What We Offer
Pay- $20 per hour
Our Culture
We're a growing company with deep roots in local communities, and we take pride in doing right by our customers and each other. People here are practical, supportive, and straightforward, we work hard, help when things get busy, and value trust over hierarchy.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Every interaction a customer has with BrightStar Propane shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you'll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.
What You'll Do
You'll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.
- Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
- Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
- Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
- Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
- Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
- Depending on location, assist with accounts payable processing and other office operations
You're confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.
What You'll Actually Do in Your First 30 Days
- Learn EDP's customer systems, routing processes, and service workflows through hands-on training
- Begin handling inbound customer calls independently, with guidance on more complex issues
- Partner with the General Manager to understand customer retention goals and current challenges
- Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records
- High school diploma, GED, or equivalent experience
- 1–2 years of professional customer service experience
- Comfort handling phone-based conversations with customers about service, billing, and scheduling
- Ability to track details accurately across multiple systems and documents
- Reliable attendance and the ability to follow established processes
- Experience in utilities, energy, logistics, or service-based industries
- Familiarity with billing systems, route management, or customer account maintenance
- Experience supporting retention, collections, or outbound calling campaigns
- Prior administrative or office operations experience
- Exposure to accounts payable or basic finance processes
What We Offer
Pay- $20 per hour
Our Culture
We're a growing company with deep roots in local communities, and we take pride in doing right by our customers and each other. People here are practical, supportive, and straightforward, we work hard, help when things get busy, and value trust over hierarchy.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Company
About BrightStar Care of Fairfax
Caring for a family member can be challenging. We know. We've been there. We started BrightStar to provide the compassionate, responsive and quality home care we had trouble finding for our family. At BrightStar, we strive to deliver just the right care for your loved one- care that keeps them safe and healthy.
About Our Higher Standard
At BrightStar Care of Fairfax, we believe that caring is more than just a job– it’s a way of life. That’s why our caregivers mean so much more to the people, families, and organizations they serve. BrightStar Care nurses, therapists, CNAs, and caregivers deliver professional and compassionate care in the comfort and familiarity of home. We are proud to provide a range of home care services to meet your loved one’s unique needs. From companionship, bathing, and hygiene assistance to in-home infusions and medication management, our professional care staff is available 24/7 to help when you need it most.
A Message From the Owners Kerry and Robert Massie:
Thank you for Considering BrightStar Care of Fairfax!
Kerry and I started BrightStar Care of Fairfax in 2012 because our experience in obtaining quality home care for Kerry’s mother in 2010 was so very difficult. We were so disappointed in the quality of the care and customer service we encountered that we began to look into how, and where, top-quality home care could be found.
After a number of tries, we found the BrightStar Care approach. We were so impressed with the superior level of customer service it provides that we decided to open own agency here in Northern Virginia.
Our mission is to provide the absolute best care for you and your loved one- a Higher Standard. We will do everything in our power to make sure your experience is the one Kerry and I were looking for in 2010. If, at any time, you are not 100% satisfied with the quality of care and customer service we are providing- or just need some more information- please reach out directly to us.
Kerry and Robert Massie are Certified Senior Advisors
The following pages will help you understand a bit more about the BrightStar approach. We hope to introduce you to the Homecare Buying Guide - a tool that many of our clients found helpful in evaluating and selecting the right homecare agency. And thank you again for considering BrightStar Care of Fairfax.
View our Flipbook Presentation: CLICK HERE
Learn more about our team by clicking HERE.
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