Description Position at Boca Park Animal Hospital
Client Service Representative - ReceptionistDo you love making a difference in the lives of pets?
Do you want to work at a fabulous five-star Animal Hospital?
We are looking foran experienced Client Service Representative to join our team in a full-time position. This position could lead to further advancements within the company, depending on the experience of the candidate. Hours: 4 - 10 hour shifts per week
Pay range dependent on experience $18-20/hrBeing a Client Service Representative (CSR) in our veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to offer the best service to our clients and associates.
Essential Functions and Responsibilities:- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
- Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
- Respond with compassion and empathy in stressful and emotional situations
- Maintain a clean, stocked and orderly lobby and front office area
- Educate clients on wellness plans, food and products sold in waiting room
- Perform opening and closing procedures, end of day reports and deposits
- Data Entry: records, client questionnaires, referral information, etc.
- Ensure that referral letters and lab results go to the corresponding veterinarians
- Opportunities to learn Veterinary Assistant skills if desired
Skills and Qualifications:- One year of experience in veterinary practice (or human medical practice) REQUIRED
- Two years' customer service experience preferred (retail, food and beverage, etc.)
- Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
- Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
- Must understand general veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
- Able to operate phone and waiting room triage to determine the difference between an emergency and a routine office visit
- Excellent communication skills with clients and team members
- Proficient time management, ability to problem solve, learn, and handle multiple tasks
- Enthusiastic team player with a patient, and positive professional and approachable attitude
- Must be able to work seated and or standing for a majority of day
Benefits and Perks:- Complimentary Short Term Disability
- Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment
- Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents
- Flexible Spending Account, Health Savings Account or Health Reimbursement Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members
- United Healthcare Vision Insurance options
- Long Term Disability option (paid for by employee)
- Progyny-Fertility and Family Building Support
- Team Member Discounts for Pet Care
- Paid time off-inclusive of sick, personal, and vacation
- Digital Musculoskeletal Support
- Referral Bonus Program
- DailyPay on Demand