["Branch Service Advisor","Branch Service Advisor"]

ResponsibilitiesAssist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels.Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders once completed.Work with service technicians to estimate, schedule and complete repairs quickly and efficiently.Process, and complete repair orders in a timely manner to ensure efficient invoicing.Review customer requirements, rate sheets, and bulletins to stay current on service expectations and processes.RequirementsBachelor's Degree or high school diploma or equivalent with an additional 3 years of relevant professional experienceIntermediate knowledge of Microsoft Excel, Word, and Outlook; experience using Karmak and iSeries systems.Core CompetenciesDemonstrates expertise in customer service management, including intake, scheduling, and follow-up for heavy-duty service. Proficient in processing service orders and coordinating with technicians to ensure timely repairs and invoicing.#J-18808-Ljbffr