UNKNOWN

ADAPTED_NOW

The duties of the role include receiving incoming calls regarding any wrongdoing, potential fraud, waste, abuse and mismanagement occurring in an organization. Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers.

Objective The Hotline Agent (Full-Time, Remote) supports the Compliance Resource Center's (CRC) Hotline Service Center. The duties of the role include receiving incoming calls regarding any wrongdoing, potential fraud, waste, abuse and mismanagement occurring in an organization.Hours vary but are in the range of: 5:30pm-1:30am EST. Weekdays, weekends, and holidays (with holiday pay for core holidays) required. Laptop provided.This is a remote role, but due to client contracts and access to sensitive information, employees must work from their designated home office.Attendance and punctuality are crucial to the success of this role.Essential Functions<ul><li>Interview and engage each caller and accurately capture the conversation with the caller by completing a written report.</li><li>Assist with further investigation of the call through gathering additional information</li><li>Logging call information in SharePoint database.</li><li>Follow regulatory procedures while documenting calls and speaking with callers.</li></ul>Required Education and Experience<ul><li style="line-height:normal">Problem-solving abilities, compassionate support, and customer de-escalation skills.</li><li>Acknowledging caller concerns, while keeping call times limited using effective interviewing skills.</li><li style="line-height:normal">Maintaining composure during stressful situations.</li><li style="line-height:normal">Associate degree (Psychology, Health Administration, or related).</li><li style="line-height:normal">Proficiency in the Microsoft Office Suite.</li><li style="line-height:normal">Strong English writing and editing skills.</li><li style="line-height:normal">Resident of VA, MD, DC, FL, WI, AZ, or UT.</li></ul>Preferred Education and Experience<ul><li style="line-height:normal">Bachelor's degree (Psychology, Health Administration, or related).</li><li style="line-height:normal">2-3 years of Customer Service or Call Center experience.</li><li style="line-height:normal">Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers.</li></ul>BenefitsCompany provided laptop; PTO package (vacation and sick); Medical insurance and 401(k) with employer contributions; 100% premiums covered by employer for Dental, Group Term Life Insurance, Short and Long Term Disability; Paid/Floating holidays; Vision and Additional Life Insurance available; EAP.

Strategic Management

Hotline Agent (Full-Time; Work From Home)

Strategic Management Jobs

FULL_TIME

FEED

YEAR

Many of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams. Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth.

About New Freedom FinancialNew Freedom Financial is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them.Why this role is differentThis isn’t a corporate seat — it’s a pathway to ownership. You’ll build your own business & develop a book of business, lead a team, and scale your income based on performance. No cold calls. No chasing. You’ll work warm, qualified clients who’ve already requested help.What you’ll do<ul><li>Master our systems and product suite to deliver first-class client experiences.</li><li>Follow up with warm leads and prior client inquiries (we provide high-quality leads).</li><li>Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth.</li><li>Manage your client communication and relationship lifecycle.</li><li>Build a personal brand and scale your book — recruit and lead a team when ready.</li><li>Hit performance goals to unlock promotions, leadership roles, and revenue-share opportunities.</li><li>Maintain licensing, contracting, and compliance for your market.</li><li>Attend weekly virtual training and leadership development.</li></ul> Requirements<ul><li>Reliable phone, data, and Wi-Fi.</li><li>Must pass background check and carrier contracting.</li><li>Active Life & Health license, or willingness to get licensed (we’ll help you in 7–10 days).</li></ul>Who you are<ul><li>You want to build and own something — not just collect a paycheck.</li><li>Entrepreneurial mindset: you plan, execute, iterate, and refuse to be average.</li><li>Strong communicator — phone and video-first comfort.</li><li>Organized, self-motivated, and tech-savvy.</li><li>Preferably 2+ years in sales, service, or business ownership — but grit and results matter more.</li></ul> <h3>Benefits</h3>Compensation & growth<ul><li>Uncapped commission structure + performance bonuses and incentives.</li><li>Clear path to leadership / territory ownership / revenue-share for top performers.</li><li>Many of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams.</li><li>100% Commission</li><li>Perks</li><li>Remote, flexible schedule (evenings/weekends as client needs require).</li><li>Comprehensive training and a proven playbook to build your business.</li><li>Annual all-expense-paid trips for top producers.</li><li>Discounted health and life coverage options.</li><li>Leadership development and agent-to-owner transition support.</li></ul>Powered by JazzHR

New Freedom Financial LLC

Work From Home Sales - Remote

partner JazzHR

This is an excellent opportunity for candidates with strong customer service and call center experience who are passionate about helping others, providing solutions, and working in a fast-paced, service-driven environment. Lingo Staffing is hiring a Customer Service Representative to support a contact center serving residents across Virginia.

HOUR

Bilingual Customer Service Representative (Remote) - $16.50/hour  Roanoke, VA Shift: 2:00pm-10:15pm Monday-Friday; Rotating weekends *May require some holidays and overtime hours* Type: Contract to Perm Pay: $16.50/hour Location: Roanoke, VA Industry: Customer Service Lingo Staffing is hiring a Customer Service Representative to support a contact center serving residents across Virginia. This is an excellent opportunity for candidates with strong customer service and call center experience who are passionate about helping others, providing solutions, and working in a fast-paced, service-driven environment. <hr/>Key Responsibilities:<ul><li>Provide information and referral services to individuals via phone, text, and email</li><li>Conduct brief needs assessments to determine appropriate resources and services</li><li>Research statewide resources using databases and provide accurate, detailed information to individuals seeking assistance</li><li>Maintain accurate contact records and documentation within the system</li><li>Meet monthly service metrics and individual performance goals</li><li>Conduct outbound follow-up to measure customer satisfaction and ensure program goals are met or exceeded</li><li>Participate in ongoing training and attain AIRS certification upon eligibility</li><li>Assist with Council of Community Services programs and additional projects as needed</li><li>Perform other duties as assigned</li></ul><hr/>Requirements:<ul><li>Bilingual (English/Spanish) required  must be fluent in both verbal and written communication</li><li>Must be a Virginia Resident </li><li>At least two years of experience in a contact center or health and human services-related field</li><li>Strong customer service skills</li><li>Ability to work in a fast-paced, virtual contact center environment</li><li>Flexible schedule, including availability for nights, weekends, and holidays</li><li>Excellent written and verbal communication skills</li><li>Strong technical and computer skills with the ability to learn contact center software</li><li>Ability to work independently in a remote or work-from-home environment</li></ul><hr/>Screening:<ul><li>Candidates may be asked to complete client-specific screenings, such as background checks</li></ul><hr/>Why Work With Us?<ul><li>Competitive and weekly pay</li><li>Opportunity to grow with a mission-driven organization</li><li>Supportive and responsive recruiting team</li></ul><hr/> Recruiter Contact: Marina Cash | Lingo Staffing  Roanoke Office

Work From Home Jobs in Lynchburg, VA

Strategic Management

New Freedom Financial LLC

Lingo Staffing