li>Build and deliver training that builds statewide capability in the hardest parts of the job: holding space for research when stakeholders think they already know the answer, facilitating workshops with resistant participants, and translating findings into language that motivates action from program leadership.
Enterprise Practice Lead, Service Design, owns how human-centered design and user research are practiced across OIT, enabling Service Designers embedded in pods to conduct research with real constituents, map current and future state services, and produce the artifacts that ground the PM's backlog.