PERMANENT

FULL_TIME

ADAPTED_NOW

HOUR

What You Will Do at Cambia: You'll utilize clinical knowledge and critical thinking to research and review IP UM requests, ensuring completeness of information and taking action to obtain necessary details, while also completing non-clinical tasks to close cases accurately and efficiently. You'll perform detailed research and problem-solve using sound decision-making skills to ensure IP UM case accuracy and completeness, and contribute to continuous improvement by identifying opportunities for improvement within systems and workflows.

Work from home within WA, OR, ID, UT Build a career with purpose. Join our  Cause  to create a person-focused and economically sustainable health care system.   Who We Are Looking For: Every day, Cambia's dedicated team of Clinical Specialists are living to make health care easier and lives better. As a member of the Clinical team, our Clinical Specialists receive, research, and take action related to documentation and requests from a variety of sources related to Inpatient Utilization Management (UM) cases. The UM Inpatient Clinical Specialist does not make clinical decisions, but partners with licensed health professionals and understands medical language and records. This helps UM nurses understand and take appropriate actions to support efficient and effective clinical reviews. All in service to making our members health journeys easier. Are you someone who has strong clinical experience and passion for healthcare? Are you ready to take your career to the next level and make a real difference in the lives of our members? Then this role may be the perfect fit.  What You Bring to Cambia: Qualifications: - High school diploma or equivalent - Clinical experience is required - At least 2 years of clinical experience preferred - CMA or CNA preferred Skills and Attributes: Clinical experience, preferably in the inpatient hospital setting, strong communication skills, both oral and written, to effectively interact with other clinical staff. Computer skills, including Microsoft Office, Outlook, internet search. As well as experience with healthcare systems and documentation, EMRs, billing, and claims, with a preference for significant prior experience navigating and documenting in an EMR. Knowledge of medical terminology, anatomy, and coding, including CPT, DX, and HCPCs. Applying this knowledge to investigate and research complex issues and inquiries related to Inpatient Utilization Management case work, using critical thinking skills and collaborating with clinical staff to resolve them. You'll work independently with a high volume case load, prioritizing tasks, meeting deadlines, and achieving operational standards, while also being able to work effectively in a team environment while being able to adapt to changes in the healthcare insurance industry. You'll perform job duties and responsibilities for an UM IP Clinical Specialist, utilizing strong organization, data entry, and administrative skills to ensure accurate and efficient work, while maintaining confidentiality and focus on meeting customer needs in a fast-paced environment. What You Will Do at Cambia: You'll utilize clinical knowledge and critical thinking to research and review IP UM requests, ensuring completeness of information and taking action to obtain necessary details, while also completing non-clinical tasks to close cases accurately and efficiently. You'll communicate effectively with internal and external stakeholders, including providers and team members, to accomplish role functions and facilitate written notifications in compliance with regulatory and quality entities. You'll exhibit excellent time management skills to ensure timeliness of UM activities, meeting regulatory and quality requirements, and follow strict guidelines to ensure all work meets corporate standards for accuracy, timeliness, quality, and compliance with federal, state, BCBSA, and accreditation regulations. You'll organize and maintain reference documents, policies, and procedures, and demonstrate a professional and ethical work environment, promoting a positive and respectful atmosphere with both internal and external stakeholders. You'll perform detailed research and problem-solve using sound decision-making skills to ensure IP UM case accuracy and completeness, and contribute to continuous improvement by identifying opportunities for improvement within systems and workflows. Initiate referrals to adjacent teams as needed. You'll discuss discharge planning with providers as needed, and may assist with systems testing, while adhering to accountability, member focus, and all performance criteria established by the department, including timeliness, production, and quality standards for all work. #LI-Remote The expected hiring range for a UM IP Clinical Specialist is $25.90 - $37.30 an hour depending on location, skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $24.40 - $42.20. About Cambia Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through. Why Join the Cambia Team? At Cambia, you can:  Work alongside diverse teams building cutting-edge solutions to transform health care.   Earn a competitive salary and enjoy generous benefits while doing work that changes lives.   Grow your career with a company committed to helping you succeed.  Give back to your community by participating in Cambia-supported outreach programs.   Connect with colleagues who share similar interests and backgrounds through our employee resource groups.   We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.   In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:  Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.  Annual employer contribution to a health savings account.   Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.  Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).  Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).  Award-winning wellness programs that reward you for participation.  Employee Assistance Fund for those in need.  Commute and parking benefits.  Learn more about our benefits.  We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb. We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.\n \nApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg4NTU4Ljg3NjlAY2FtYmlhaGVhbHRoY29tcC5hcGxpdHJhay5jb20

Cambia Health Solutions is a family of companies headquartered in Portland, Oregon, working to create a person-focused and economically sustainable health care system. 

Through our health plans, innovative technology and strategic investments, we are delivering consumer-centric solutions that:

•       help people achieve better health and well-being 
•       make health care more available, affordable and accessible 
•       are easily understood by everyone

We put people at the heart of everything we do. Our company reaches more than 70 million Americans nationwide, including more than two million people in the Pacific Northwest who are enrolled in our regional health plans.  

Cambia Health Solutions

Utilization Management - Inpatient to Home Transitions Clinical Specialist

Administrative Skills

Anatomy

Billing

Clinical Medicine

Clinical Validation

Communication Skills

Computer Skills

Continuous Improvement

Current Procedural Terminology (CPT)

Data Entry

Discharge Plans

Documentation

Electronic Medical Records

Establish Priorities

Health Economics

Health Insurance

Healthcare

Healthcare Common Procedure Coding System (HCPCS)

High School Diploma

Hospital

IP (Internet Protocol)

Internet Search

Internet/Online Service

Leading Edge Technology

Loans

Medical Coding

Medical Records

Medical Terminology

Microsoft Office

Microsoft Outlook

Nursing

Patient Care

Presentation/Verbal Skills

Problem Solving Skills

Quality Metrics

Regulations

Regulatory Compliance

System Test

Systems Maintenance

Team Player

Time Management

Track Customer Issues

Utilization Management

Writing Skills

monster

At Cambia, you'll always get help when you need it.) In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work. 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.

Temporary remote opportunity available to candidates in WA, ID, OR, and UT.  This position has the potential to become a Cambia Full-Time position (FTE). This is NOT a commitment or guarantee of full-time employment with Cambia.  Starting pay range $19.00 - $22.25/hour depending on experience and location. HR will reach out and provide specific information.  This is a non-benefited role Upcoming start dates include the following: March 16th, 2026 Your start date will be assigned based on class availability and the date of your application. If you are selected for an interview, please let HR know as soon as possible if any of the start dates listed above will not work for you. Who We Are Looking For  Every day, Cambia's dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia, our CSPs play multiple roles - listener, problem-solver, investigator and advocate - all in service of making our members' health journeys easier and days brighter. Do you have a passion for serving others and learning new things? Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit.  As a CSP, you'll act as the bridge between Cambia and those we serve, including members, providers and other health care professionals. You'll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims and eligibility. You'll advocate for our members, track down answers to tricky questions and ask for support when you're stuck. (At Cambia, you'll always get help when you need it.) In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work.    What You Bring to Cambia Qualifications:   High school diploma or equivalent   6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.  Proficient PC skills and an ability to navigate multiple applications while on calls.   Ability to apply mathematical concepts and calculations.  Skills and attributes:  Excellent multitasking skills under pressure.    Resilience, patience and a positive attitude in the face of challenges.   Clear, concise and empathetic demeanor while responding to inquiries and requests.  Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs.   Sound decision-making and flexibility in a fast-paced environment.   Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.   Equally comfortable collaborating with a team and working independently.  Ability to handle sensitive and confidential information with discretion.   Preferred: knowledge of medical terminology and coding.  Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired What You Will Do at Cambia Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.  Roll up your sleeves and do the necessary research to find answers when you don't have them.   Bring a positive and professional approach to providing every caller with accurate, compliant information.   Tailor your communications to meet each caller's unique needs.  Stay one step ahead by spotting and addressing potentially difficult issues before they arise.  Prioritize caller satisfaction while representing Cambia's mission and values.  Seek opportunities to collaborate and improve your skills through feedback and learning.  Your Work Environment May be required to work overtime.  May be required to work outside normal hours.  Required to have high-speed internet connection.  Private, distraction free workspace.  The starting hourly wage for this job is $19.00 - $22.25/hour depending on candidate's geographic location and experience. This is a temporary position and, as such, is not eligible for benefits. About Cambia Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through. Why Join the Cambia Team? At Cambia, you can:  Work alongside diverse teams building cutting-edge solutions to transform health care.   Earn a competitive salary and enjoy generous benefits while doing work that changes lives.   Grow your career with a company committed to helping you succeed.  Give back to your community by participating in Cambia-supported outreach programs.   Connect with colleagues who share similar interests and backgrounds through our employee resource groups.   We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb. We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.\n \nApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjI0MjM4Ljg3NjlAY2FtYmlhaGVhbHRoY29tcC5hcGxpdHJhay5jb20

Temporary Customer Service Professional I

Artificial Intelligence (AI)

Broadband

Call Centers

Customer Support/Service

Healthcare Providers

Insurance

Mathematics

Medical Office

Multitasking

Retail Banking

YEAR

Overseas and coordinates team activities to achieve business objectives and ensure the timely processing of member and provider claims and are in alignment with contract provisions, proper coding, policy or regulatory compliance across multiple lines of business, all in service of creating a person-focused health care experience. Develops and maintains desk reference guides on work procedures, ensures new hires complete necessary training, and assesses training needs while playing an active role in staff development.

Supervisor of Appeal Operations Work from home Within Oregon, Washington, Idaho or Utah Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. Who We Are Looking For: Every day, Cambia's dedicated Supervisor Appeals Operations, are living our mission to make healthcare easier and lives better. As a member of the Appeal Operations team, our Supervisor Appeals Operations supervises the team and acts as a resource for Certified Professional Coders, and/or non-clinical support staff. Overseas and coordinates team activities to achieve business objectives and ensure the timely processing of member and provider claims and are in alignment with contract provisions, proper coding, policy or regulatory compliance across multiple lines of business, all in service of creating a person-focused health care experience. Do you have a passion for serving others and learning new things? Do you thrive as part of a collaborative, caring team? Then this role may be the perfect fit. What You Bring to Cambia: Qualifications: * Bachelor's degree in healthcare or related field * 3 years of leadership experience in the health insurance industry * 5 years of claims review, customer service, or membership experience * Equivalent combination of education and experience considered * Coding experience strongly preferred * Supervises 8-12 FTEs Skills and Attributes: * Demonstrated competency in setting priorities for a team and overseeing work outputs and timelines * Ability to communicate effectively, both verbally and in writing * Ability to effectively develop and lead a team, including employees in multiple locations or working remotely * Demonstrated experience in recognizing problems and effectively resolving complex issues * Familiarity with health insurance industry trends and technology * Knowledge of medical terminology and payment coding guidelines, as applicable * Experience with AI tools and technologies to enhance productivity and decision-making in professional settings (highly desired) What You Will Do at Cambia: * Assigns and prioritizes work, sets goals, and coordinates daily activities of the team. Provides regular updates and communication to staff through 1:1 and team meetings. * Monitors individual and team results to ensure work is completed in a timely manner, in accordance with department standards and procedures, and in compliance with medical policy and medical necessity guidelines. * Assists in development of productivity and quality standards. Conducts or participates in compliance audits, reports audit findings, and identifies and implements process improvements as needed. * Acts as a resource for staff and others. Appropriately escalates issues, partners with other departments to resolve issues and remove barriers and collaborates with physician advisors on complex cases. * Participates in the hiring process and provides ongoing coaching, employee development, and performance reviews. Develops and maintains desk reference guides on work procedures, ensures new hires complete necessary training, and assesses training needs while playing an active role in staff development. * Completes special projects as assigned and provides back-up support to staff as needed. May develop and present educational updates internally or to other departments. * Seeks ideas and opportunities for continuous improvement, determines which opportunities should be pursued, and implements improvements as appropriate. #LI - Remote The expected hiring range for a Supervisor of Appeal Operationsis $76,500 - $103,500 salary depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus To view the full job description, <a href="https://www.aplitrak.com/?adid=YmJnZW5lcmljLjAxNTEyLjg3NjlAY2FtYmlhaGVhbHRoY29tcC5hcGxpdHJhay5jb20" rel="nofollow">click here</a>

Supervisor of Appeal Operations

Certified Professional Coder (CPC)

Clinical Support

Coaching

Industry/Trade Analysis

Leadership

Maintain Compliance

Medical Treatment

Needs Assessment

Operations Management

Performance Reviews

Process Improvement

Project Tracking

Set Goals

Staff Development

Team Lead/Manager

Training/Teaching

Work From Home

Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.\n \nApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgzMTQ3Ljg3NjlAY2FtYmlhaGVhbHRoY29tcC5hcGxpdHJhay5jb20 To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

Work from home Within Oregon, Washington, Idaho or Utah  Build a career with purpose. Join our  Cause  to create a person-focused and economically sustainable health care system.   Who We Are Looking For:  Every day, Cambia's dedicated Performance Integrity Analyst I, are living our mission to make health care easier and lives better. As a member of the Data Analyst team, our Performance Integrity Analyst will examine and validate Plan and employee performance according to established policies, procedures and mandated audit guidelines. Monitor accuracy and timeliness of claims, membership and customer service to meet performance and service level goals. Provide reports, feedback and recommendations for quality improvement to management, all in service of creating a person-focused health care experience. Do you have a passion for serving others and learning new things? Do you thrive as part of a collaborative, caring team? Then this role may be the perfect fit. What You Bring to Cambia:  Qualifications: Two years of experience as a Claim processor or an equivalent combination of education and job-related experience, depending on current business needs Skills and Attributes:  Ability to understand and apply mathematical concepts Demonstrated proficient PC skills and familiarity with corporate software, such as Word, Excel, and Outlook Knowledge of claims coding, and applicable systems including Facets, eVIPS, and Radar Audit experience desirable Ability to organize and prioritize work Must be detail-oriented and self-motivated Must be able to communicate effectively both orally and in writing Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired What You Will Do at Cambia:   Audit claims for accuracy according to audit policies, procedures, and guidelines while encouraging team and individual contributions toward the company's quality initiatives and improvement efforts. Participate in team efforts to develop or update department standards and provide feedback on department's performance in reaching service and performance level goals. Remain continuously current on changes and/or additions to all other applicable departments' policies, procedures, and guidelines. Thoroughly investigate problems and identify and report inconsistencies or ambiguities in manuals, policies, and guidelines. Compile performance statistics and identify potential trends. Generate reports. Participate in testing implemented system changes. #LI - Remote The expected hiring range for a Performance Integrity Analyst I is $20.50 - $30.80 an hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $19.20 - $34.90 an hour.   About Cambia Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through. Why Join the Cambia Team? At Cambia, you can:  Work alongside diverse teams building cutting-edge solutions to transform health care.   Earn a competitive salary and enjoy generous benefits while doing work that changes lives.   Grow your career with a company committed to helping you succeed.  Give back to your community by participating in Cambia-supported outreach programs.   Connect with colleagues who share similar interests and backgrounds through our employee resource groups.   We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.   In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:  Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.  Annual employer contribution to a health savings account.   Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.  Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).  Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).  Award-winning wellness programs that reward you for participation.  Employee Assistance Fund for those in need.  Commute and parking benefits.  Learn more about our benefits.  We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb. We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.\n \nApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgzMTQ3Ljg3NjlAY2FtYmlhaGVhbHRoY29tcC5hcGxpdHJhay5jb20

Performance Integrity Analyst I-1

Auditing

Claims Coding

Data Analysis

Detail Oriented

Microsoft Excel

Microsoft Word

Performance Analysis

Quality Assurance

Quality Management

Reporting Skills

Statistics

Trend Analysis

UNKNOWN

FEED

OTHER

Interested candidates who meet the licensure requirements are encouraged to submit their resume and a brief cover letter outlining their experience and desired part-time schedule by applying on this job posting or email to gethired@seasonedrecruitment.com. Licensure: Must hold a current and active Full Clinical License to practice therapy in the State of Washington (WA) (e.g., LMHC, LICSW, LMFT, Psychologist).

Job Title: Remote Fully Licensed Therapist (Part-Time, 1099 Contractor) - Washington StateAbout UsOur client is a growing, remote-first mental health practice dedicated to providing accessible and high-quality therapy services. We value clinician well-being and offer a supportive environment where you can focus entirely on client care without the administrative burden of building your own practice.The OpportunityWe are seeking a dedicated and experienced Fully Licensed Therapist to join our team as a part-time 1099 contractor. This is a fully remote position, allowing you to serve clients across Washington State from the comfort of your own home office.Key Position Details:<ul><li>Employment Type: 1099 Independent Contractor</li><li>Schedule: Part-time (2-3 days per week). Must have availability on either Mondays or Fridays.</li><li>Client Caseload: We provide the caseload. Providers do NOT need to bring their own clients.</li><li>Start Date: We offer a streamlined process with fast credentialing and quick start dates.</li></ul>Compensation & Benefits<ul><li>Pay Split: 60/40 compensation split.</li><li>Cancellations: Reimbursement is provided for last-minute cancellations and no-shows, contingent on reimbursement from the insurance company.</li><li>Support: Access to a full administrative and billing team.</li></ul>Responsibilities<ul><li>Provide high-quality, evidence-based psychotherapy to individuals, couples, or families via a secure telehealth platform.</li><li>Maintain accurate and timely clinical documentation in compliance with all ethical and legal standards.</li><li>Manage a provided caseload and work collaboratively with the administrative team.</li></ul>How to ApplyInterested candidates who meet the licensure requirements are encouraged to submit their resume and a brief cover letter outlining their experience and desired part-time schedule by applying on this job posting or email to gethired@seasonedrecruitment.comRequirementsQualifications<ul><li>Licensure: Must hold a current and active Full Clinical License to practice therapy in the State of Washington (WA) (e.g., LMHC, LICSW, LMFT, Psychologist).</li><li>Technology: Must have a private, HIPAA-compliant space for remote sessions and a reliable internet connection.</li></ul>

Seasoned Recruitment

Remote Fully Licensed Therapist (Part-Time, 1099 Contractor) - Washington State

Workable

Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Better Homes and Gardens® Real Estate (https://www.bhgre.com/) ,?Century 21® (https://www.century21.com/) ,?Coldwell Banker® (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial® (https://www.cbcworldwide.com/)

The **Client Experience Specialist** is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process.

The key to success in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands.

**This position is 100% remote and will support various markets, primarily** **_in Washington and Oregon_** **. The ideal candidate will be able to work in Pacific time.**

**Responsibilities:**

+ Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner.

+ Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments.

+ Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems.

+ Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties.

+ Serve as all deal stakeholder's point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.

+ Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts.

+ Regularly update and manage communication with all parties involved in the transaction.

+ Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

**Experience:**

+ Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required.

+ Active real estate license in good standing, in WA or OR.

**Competencies:**

To perform the job successfully, an individual should demonstrate the following competencies:

+ **Self-motivated** - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.

+ **People first approach** - keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process.

+ **Technical** - ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools.

+ **Analytical Thinking & Transaction Accuracy** - able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity.

+ **Process Management** - able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing.

+ **Partnership/Collaboration** -the individual remains open to others' ideas and exhibits willingness to try new things.

+ **Oral/Written Communication** -the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.

+ **Quality Assurance** -demonstrates accuracy and thoroughness and monitors their own work to ensure quality.

+ **Adaptability** - the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient.

+ **Building Collaborative Relationships** - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support.

**Anywhere is proud to offer a comprehensive benefits package to our employees including:**

+ Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D

+ 401(k) savings plan with company match

+ Paid Time Off to Include Holidays, Vacation Time, and Sick Time

+ Paid Family & Paternity Leave

+ Life Insurance

+ Business Travel Accident Insurance

+ All employees receive access to LinkedIn Learning

+ Employee Referral Program

+ Adoption Assistance Program

+ Employee Assistance Program

+ Health and Wellness Program and Incentives

+ Employee Discounts

+ Employee Resource Groups

Coldwell Banker® (https://www.coldwellbanker.com/) is one of the world's leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (http://www.anywhere.re/) ? **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate (https://www.bhgre.com/) ,?Century 21® (https://www.century21.com/) ,?Coldwell Banker® (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial® (https://www.cbcworldwide.com/) ,?Corcoran® (https://www.corcoran.com/) ,?ERA® (https://www.era.com/) , and?Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

**At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

+ Great Place to Work

+ Forbes World's Best Employers

+ Newsweek World's Most Trustworthy Companies

+ Ethisphere World's Most Ethical Companies

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