UNKNOWN

FEED

OTHER

That increasingly means not just ranking in traditional search, but being the source that AI assistants, voice search, and answer engines surface when someone asks "how do I build a marathon training plan" or "what's the best way to track cycling power.". Develop and execute strategies to improve TrainingPeaks' presence in AI-generated answers, featured snippets, and knowledge panels across Google, ChatGPT, Perplexity, and emerging platforms.

Company InformationJoin the Team Powering the World's Best Endurance AthletesAt TrainingPeaks, we believe that behind every great athlete is a great coach and the right technology to help them reach their potential. Our platform is trusted by Tour de France winners, Olympic gold medalists, and everyday endurance athletes to plan, track, and analyze their training. Whether you're a performance-driven athlete, a passionate coach, or someone who simply thrives on building tools that empower others, TrainingPeaks is where ambition meets impact.As part of the Peaksware portfolio, consisting of brands like TrainingPeaks, MakeMusic, Alfred Music, TrainHeroic, we’re united by a shared mission: to create software that transforms deliberate practice into performance. At Peaksware, we don’t just build products. We build communities of motivated people chasing progress, including athletes, musicians, performers, and the teams that support them.General SummaryWe are looking for a hybrid SEO and AEO (Answer Engine Optimization) expert to help TrainingPeaks show up - and stand out - wherever athletes are searching for answers. That increasingly means not just ranking in traditional search, but being the source that AI assistants, voice search, and answer engines surface when someone asks "how do I build a marathon training plan" or "what's the best way to track cycling power."You'll sit at the intersection of technical optimization, content discoverability, and data analysis. You'll own our visibility across both traditional and AI-driven search surfaces, translating insights into action and reporting on what's working. Your success will be measured by our ability to capture "Share of Model" and convert organic technical excellence into measurable revenue. Unlike traditional SEO roles that sit in a corner writing blogs, you will have the data resources and the mandate to experiment with the future of AI-driven acquisition for <a class="external" href="http://trainingpeaks.com" rel="nofollow noreferrer noopener">TrainingPeaks.com</a>. Core Functions: AI & Answer Engine Optimization (AEO)<ul><li>Develop and execute strategies to improve TrainingPeaks' presence in AI-generated answers, featured snippets, and knowledge panels across Google, ChatGPT, Perplexity, and emerging platforms</li><li>Audit and optimize structured data (schema.org markup) to make our content more machine-readable and citation-worthy</li><li>Research how AI systems surface training and endurance content, and identify gaps where TrainingPeaks should be the authoritative source</li><li>Partner with content and product teams to shape content for answer-engine discoverability — entity clarity, factual depth, and semantic structure </li></ul>Technical SEO<ul><li>Conduct regular technical audits covering crawlability, indexation, site architecture, and internal linking</li><li>Monitor and improve Core Web Vitals and page experience signals in collaboration with engineering</li><li>Manage XML sitemaps, robots.txt, canonical tags, hreflang, and redirect strategies</li><li>Stay current on search algorithm updates and assess their impact on TrainingPeaks properties </li></ul>Analytics & Reporting<ul><li>Own SEO/AEO performance reporting — building dashboards and delivering regular insights to marketing leadership and stakeholders</li><li>Define and track KPIs across organic search, AI citation share, and answer-engine visibility</li><li>Use tools like Google Search Console, GA4, Semrush/Ahrefs, and Looker Studio to surface actionable data</li><li>Run A/B and multivariate tests to evaluate optimization hypotheses and report on outcomes </li></ul>Cross-Functional Collaboration<ul><li>Partner with content, growth, and engineering teams to ensure SEO/AEO best practices are embedded in site builds, feature launches, and editorial workflows</li><li>Contribute to a culture of search literacy across the marketing org — sharing learnings, writing playbooks, and mentoring teammates</li></ul>RequirementsRequired Qualifications:<ul><li>3–5 years of hands-on SEO experience, with demonstrated knowledge of technical SEO fundamentals</li><li>Emerging expertise or genuine curiosity in AEO — you've been paying attention to how AI systems surface content and you have a point of view on it</li><li>Proficiency with core SEO tools (Google Search Console, Semrush or Ahrefs, Screaming Frog or similar)</li><li>Strong analytical skills — comfortable building reports in GA4, Looker Studio, or comparable BI tools</li><li>Solid understanding of HTML, structured data / JSON-LD, and how search engines crawl and render pages</li><li>Clear communicator who can translate technical findings into business impact for non-technical stakeholders</li><li>Self-directed with strong organizational skills — you manage your own priorities and proactively flag issues</li></ul>Desired Qualifications: <ul><li>Experience in a SaaS, health tech, or sports/fitness context</li><li>Familiarity with Python or SQL for data analysis</li><li>You're an endurance athlete yourself with experience using TrainingPeaks </li></ul>Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply.Benefits<h3>Benefits</h3>​Compensation:We are committed to fair and equitable compensation practices. The salary range for this role in Colorado is $78,518 - $130,864. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. Each role at Peaksware has a defined compensation band based on market data and company stage. We typically hire at the lower to mid-point of the range, with the top end reserved for internal growth and exceptional performance. Actual pay depends on factors like experience, technical depth, geographic location, and alignment with internal peers. This role is eligible for variable compensation including bonus.Benefits and Perks:Health<ul><li>We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program.</li><li>Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available.</li></ul>Disability and Life<ul><li>We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D.</li><li>Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available.</li></ul>Additional<ul><li>We offer a 401(K) including a company match.</li><li>We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources.</li><li>Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers. </li><li>Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees.</li><li>Access to our onsite Music and Podcast Studio.</li></ul>If you require a reasonable accommodation to review our website or to apply online, please fill out our <a class="external" href="https://docs.google.com/forms/d/e/1FAIpQLScsIGQHfj8VElGQOXA7h87SJOw1cgeKRY-imkuuuqEJTsVkSw/viewform?usp=preview" rel="nofollow noreferrer noopener">Candidate Accommodations Request Form.</a>Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states.Work EnvironmentThis job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. #LI-HybridPhysical DemandsWhile performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.To view the Peaksware Privacy Policy, <a class="external" href="https://drive.google.com/file/d/1oiijQIz181oEkILeL0psqk0BYkknXtqj/view" rel="nofollow noreferrer noopener" target="_blank">click</a> . By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy.Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.

Peaksware

Technical SEO & AI Growth Specialist

A/B Testing

Accidental Death and Dismemberment (AD&D)

Analysis Skills

Artificial Intelligence (AI)

Auditing

Best Practices

Blog

Business Intelligence Software

Coaching

Communication Skills

Cross-Functional

Data Analysis

Depth Perception

Editorials

Embedded Systems

Fitness

Google Search Engine

HTML (HyperText Markup Language)

Human Resources

JSON

Leadership

Life Insurance

Literacy

Looker

Marketing

Mentoring

Multivariate Analysis

Music

Organizational Skills

Performance Analysis

Performance Metrics

Physical Demands

Product Development

Python Programming/Scripting Language

Recruiting/Staffing Agency

Reporting Dashboards

SQL (Structured Query Language)

Safety Compliance

Search Algorithms

Search Engine Optimization (SEO)

Search Engines

Search Ranking

Software as a Service (SaaS)

Sports

Strategic Planning

Structured Data

Technical Writing

XML (EXtensible Markup Language)

Workable

Actively participate in the product release cycle by testing new package versions in demo environments, confirming bug resolutions, and documenting changes to feature functionality or naming conventions; closely monitor and follow new patch releases. Troubleshoot complex issues, working with senior support team members to diagnose and identify bugs when necessary, and escalate unresolved issues to the Technical Support Manager promptly and efficiently.

YEAR

TECHNICAL SUPPORT SPECIALISTMogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with expert Salesforce implementation services, to a diverse range of clients, including global education organizations, nonprofits, social ventures, foundations, international development organizations, and commercial businesses. Our user-friendly products and robust functionality, combined with our dedicated team, have earned us the loyalty of clients worldwide. We are a close-knit, high-trust team dedicated to accelerating our clients' global success.The Technical Support Specialist role is critical to the overall success of Mogli, our clients, and our business partners. You will be the first line of defense for clients experiencing technical issues with our products, the Mogli SMS & WhatsApp application. You'll also have the opportunity to deepen your knowledge of Salesforce administration, configuration, and other products on the AppExchange. This role is a great fit for someone who is curious, a quick learner, and solution-focused when it comes to client needs.What we hold sacred around here:Empathy: A powerful characteristic that's about being in tune, seeing, knowing, and understanding others while also relating as a human in a tech-minded world. Listen. Ask questions. Offer tactful solutions. Instead of serving our own interests, we are wired to serve others. Hustle & Tenacity: We are action-oriented and happiest in motion. We take pride in delivering exceptional experiences for our clients & partners. In the midst of adversity or challenges, we don't quit, but hold to a vision and eliminate barriers to find resolution & make things happen.Twinkle in your Eye: It's that hidden energy, emotion, or humor – the excitement of having a particular idea before putting it into action. You know something about something and you are excited to share that knowledge. Proactive: We aim for a no-surprises policy that builds trust by outlining next steps early and often, identifying patterns, and courageously communicating. A little extra effort up front saves a big effort later on. Proactivity is a generous and conscientious act.Growth Minded:  We are continually evolving, creating, beautifully curious, and willing to step outside our comfort zones. Unwilling to settle for how things are, we are always looking for ways to engage more effectively and efficiently. Navigating a growing and dynamic business is easiest with a growth mindset.What we're looking for:<ul><li>Client-Centric: A passion for understanding client needs and a commitment to providing exceptional technical support.</li><li>Technical Aptitude: Experience with Salesforce as a power user or administrator (we'll help you grow!).</li><li>Problem-Solving Prowess: Strong analytical and troubleshooting skills to identify and resolve technical issues.</li><li>Effective Communicator: Excellent written and verbal communication skills to explain technical concepts clearly to clients.</li><li>Quick Learner: A willingness to learn new technologies and adapt to changing environments.</li><li>Team Player: Thrives in a collaborative environment and is eager to contribute to team success.</li><li>Growth Mindset: A desire to continuously learn and develop your technical expertise.</li></ul>What your day-to-day looks like:Technical Support<ul><li>Provide first-line technical support for the Mogli SMS & WhatsApp application via email, text, virtual meeting, phone, or chat, ensuring client success with Mogli products and services.</li><li>In our collaborative remote environment, actively contribute to team success by sharing knowledge, participating in team training, and working closely with the team on troubleshooting. Contribute to team meetings by identifying internal issues, proposing process improvements, and actively participating in discussions.</li><li>Troubleshoot complex issues, working with senior support team members to diagnose and identify bugs when necessary, and escalate unresolved issues to the Technical Support Manager promptly and efficiently.</li><li>Leverage your Salesforce and Mogli products knowledge to assess client needs and craft appropriate solutions.</li><li>Advocate for client priorities internally within the Mogli team.</li><li>Maintain accurate client information in Salesforce Cases to track progress toward KPIs and ensure seamless cross-department communication.</li><li>Develop and update our internal knowledge base and blog posts, contributing content to the Mogli support community.</li><li>Configure Mogli and implement basic, pre-packaged automations. For complex or custom automation requirements (such as advanced Flows), manage the handoff process to the Solutions Engineering team, ensuring a seamless experience for the client.</li><li>Actively participate in the product release cycle by testing new package versions in demo environments, confirming bug resolutions, and documenting changes to feature functionality or naming conventions; closely monitor and follow new patch releases.</li><li>Recognize and understand new features/releases in our products and Salesforce; communicate changes in Salesforce that create a potential need for changes in our product.</li></ul>What you bring to the table (along with traits noted above): <ul><li>2+ years of experience in a software support role, with demonstrable expertise using Salesforce as a power user or administrator (a baseline understanding is required, and we will support your continued growth).</li><li>Proven ability to manage multiple priorities, prioritize tasks effectively, and communicate clearly across various channels (e.g., email, phone, video conferencing, chat) in a remote work setting.</li><li>Excellent written and oral communication skills, with the ability to explain complex technical concepts to technical and non-technical audiences and build strong client relationships.  </li><li>Strong analytical, troubleshooting, and problem-solving skills.</li><li>Ability to effectively prioritize and escalate client issues to the appropriate internal teams (e.g., Product, Senior Support, Solutions Engineers, Account Management, etc.).</li><li>Ability to adapt to rapidly changing environments and client requirements.</li><li>Fluency in foreign languages and/or experience in the nonprofit or international development sector is a plus.</li></ul>Salary and Benefits<ul><li>$60-70K, dependent upon experience</li><li>Bonus incentives for productivity milestones set by management</li><li>Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli</li><li>Matching 401k plan</li><li>Flexible Time Off, 9 US Federal Holidays, 6 paid sick days; option to utilize floating holidays</li><li>Work from Anywhere in the United States</li></ul>

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